Name of Work: Establishment and Operation of Delhi Jal Board Call Centre/Helpline 1916 including CRM reg
Sl. No.
Item Description
1
IVRS (One Time Cost )
2
PRI line deposit and installation (One Time Cost )
3
2) Recurring Monthly Costi) Outbound seats with manpower, infrastructure, technology and furniture.(18 Nos. for 24 Months)
4
ii) Inbound seats with manpower, infrastructure, technology and furniture.(40 Nos. for 24 Months)
5
iii) Supervisor seats with manpower, infrastructure, technology and furniture.(03 Nos. for 24 Months)
6
iv) Technical Staff (programmer /developer) seats with manpower, infrastructure, technology and furniture for CRM/IVRs software and other IT Development works.(01 Nos. for 24 Months)
7
v) Peon/Sweeper seats with manpower, infrastructure, technology and furniture.(01 Nos. for 24 Months)
8
vi) Electrician seats with manpower, infrastructure, technology and furniture.(01 Nos. for 24 Months)
9
3) Recurring Telecom Costi) Internet leased line (01 Nos. for24 Months)
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