Contact Gem Portal Customer Care Number And Support Detail : GeM Tender

Government e-Marketplace (GeM) is a dedicated online platform designed to streamline procurement for government organizations, departments, and public sector units (PSUs). As a vital component of India’s e-governance initiatives, GeM ensures transparency, efficiency, and ease of doing business for both buyers and sellers.

For smooth operations, GeM provides comprehensive customer support services, allowing users to resolve technical issues, understand policies, and seek assistance for registration and bidding processes. In this article, we will explore the various ways to contact GeM Portal Customer Care, the helpline numbers, and other support details to help users navigate the platform effectively.

GeM Customer Care Support: Why It Matters

With a vast user base comprising government officials and private sellers, the GeM portal encounters numerous queries and challenges. Some of the common concerns that GeM customer support addresses include:

• Registration and login issues

• Vendor and buyer onboarding assistance

• Product and service listing guidance

• Bid submission and participation support

• Payment and refund-related queries

• Order processing and contract execution

• Digital signature certificate (DSC) issues

• EMD (Earnest Money Deposit) and security deposit concerns

• Technical glitches and troubleshooting

GeM Portal Helpline Number and Contact Details

To ensure that users receive prompt assistance, GeM provides multiple channels for support, including toll-free numbers, email support, and a ticketing system.

1. GeM Portal Customer Care Number

Users can contact the GeM support team through the official helpline numbers provided by the Government of India. The toll-free customer care number ensures easy accessibility for users across the country.

• GeM Toll-Free Helpline Number: 1800-419-3436  OR 1800-102-3436. (Available from 9 AM to 6 PM, Monday to Friday)

This number serves as the primary contact point for general inquiries, registration support, and technical assistance related to the GeM platform.

2. GeM Customer Support Email ID

For non-urgent queries or detailed support requests, users can contact GeM support via email. This is an effective method for addressing documentation-related concerns and policy clarifications.

• General Queries: helpdesk-gem@gov.in

• Bid and Technical Support: gem-bids@gov.in

• Seller Onboarding Assistance: vendor-support@gem.gov.in

Emails should include relevant details such as the user’s registered email ID, GeM User ID, and a brief description of the issue to receive a prompt response.

3. GeM Helpdesk Support Ticket System

GeM also offers a ticket-based support system for tracking the status of queries. Users can log in to their GeM accounts and raise tickets for various issues, including payment disputes, procurement-related concerns, and order management.

Steps to Raise a Support Ticket on GeM:

1. Log in to the GeM portal (https://gem.gov.in/)

2. Click on Helpdesk or Contact Us section

3. Choose the relevant category (Registration, Bidding, Payments, etc.)

4. Fill in the required details and upload any necessary documents

5. Submit the ticket and note the reference number for future follow-ups

The support team will review the ticket and provide a response within a specified time frame.

4. GeM Social Media Support Channels

GeM is active on various social media platforms, allowing users to receive updates and interact with customer support.

• Twitter: @GeM_India

• LinkedIn: GeM Portal

• Facebook: GeM India

Users can reach out via direct messages or check for important announcements and updates on these platforms.

How to Resolve Common Issues on GeM Portal

1. GeM Registration Issues

If you face issues while registering as a buyer or seller, ensure:

• You have a valid Aadhaar or PAN card for authentication

• Your mobile number is linked with Aadhaar

• Your business documents (GST, CIN, etc.) are correct and updated

For persistent issues, contact customer care or raise a support ticket.

2. Login and Password Reset Problems

If you are unable to log in to your GeM account:

• Click on Forget Password and follow the reset instructions

• Ensure your internet connection is stable

• Contact the helpline if login attempts repeatedly fail

3. Bid Submission and Participation Support

Sellers often encounter difficulties in bid submission. To resolve this:

• Check if your product/service meets the eligibility criteria

• Ensure you have the required digital signature (DSC) for authentication

• Clear browser cache and try again

• Contact GeM’s technical support for bid-related issues

4. Payment and Refund Issues

For payment-related concerns such as delayed refunds or transaction failures:

• Ensure bank details are correctly updated in your GeM account

• Track refund status through the My Transactions section

• Contact GeM finance support via helpdesk or email for unresolved payment disputes

Conclusion

The GeM Portal Customer Care and Helpline Number serve as essential resources for businesses, government agencies, and sellers navigating India’s digital procurement ecosystem. Users can achieve smooth platform operations by utilizing the combination of toll-free numbers and email and social media and helpdesk system contact methods.

As a company we acknowledge the importance of simplified procurement while devoting ourselves to share GeM portal developments and procurement possibilities as well as best practices with you. Your efficient procurement experience on GeM depends on your continuous connection with their support systems regardless of your vendor experience level. For more insights, latest GeM tenders, and procurement news, stay tuned to Tender Detail!