Supply Of Ats For Pki Solution From Emudhra For The Period From 01.02.2025 To 31.01.2028 For Ireps Irpsm Aims And Hrms Groups.Ats For Pki Solution From Emudhra For The Period From 01.02.2025 To 31.01.2028 For Ireps Irpsm Aims And Hrms Groups.,Annual Technical Support For Pki Solution From Emudhra For Ireps Application For 1St Year (Fro M 01.02.2025 To 31.01.2026) ] At (Location) Gm/Eps, Cris Delhi 1.00 Yearly 2 571500700015 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Ireps Application For 2Nd Year (Fr Om 01.02.2026 To 31.01.2027) ] At (Location) Gm/Eps, Cris Delhi 1.00 Yearly 3 571500710010 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Ireps Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Gm/Eps, Cris Delhi 1.00 Yearly 4 571500720014 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Ipas Application For 1St Year (Fro M 01.02.2025 To 31.01.2026) ] At (Location) Cpe/Aims, Cris Delhi 1.00 Yearly 5 571500730019 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Ipas Application For 2Nd Year (Fro M 01.02.2026 To 31.01.2027) ] At (Location) Cpe/Aims, Cris Delhi 1.00 Yearly 6 571500740013 Service Non Stock --- Yes Consignee Inr (Y) Page 1 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 Annual Technical Support For Pki Solution From Emudhra For Ipas Application For 3Rd Year (Fro M 01.02.2027 To 31.01.2028) ] At (Location) Cpe/Aims, Cris Delhi 1.00 Yearly 7 571500750018 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 1St Year (Fr Om 01.02.2025 To 31.01.2026) ] At (Location) Cep, Cris Delhi 1.00 Yearly 8 571500760012 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 2Nd Year (Fr Om 01.02.2026 To 31.01.2027) ] At (Location) Cep, Cris Delhi 1.00 Yearly 9 571500770017 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Cep, Cris Delhi 1.00 Yearly 10 571500780011 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 1St Year (Fro M 01.02.2025 To 31.01.2026) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 11 571500790016 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 2Nd Year (Fr Om 01.02.2026 To 31.01.2027) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 12 571500800010 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 3. T And C F.O.R Description Destination Delivery Period Description Delivery /Completion Rate Of Supply For All Items Completion : Within 7 Days --- Payment Terms S.No Description Payment Terms 1 100% Payment Of Ats Charges Will Be Released After Satisfactory Maintenance Provided By The Vendor At The End Of The Year. 4. Eligibility Conditions Special Eligibility Criteria S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 As Per Tender Conditions. Normal Applicable To Yes Yes Not Allowed All Bidders Page 2 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 5. Compliance Conditions Commercial-Compliance S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 Please Enter The Percentage Of Local Normal Applicable To No Yes Allowed Content In The Material Being OffEred. All Bidders (Optional) Please Enter 0 For Fully Imported Items, And 100 For Fully Indigenous Items. The Deï¬Nition And Calculation Of Local Content Shall Be In Accordance With The Make In India Policy As Incorporated In The Tender Conditions. Other Conditions S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 1. Support Will Be Provided Through Email Normal Applicable To No No Not Allowed Or Phone On All Working Days. Any All Bidders Upgrade/Update In Pki Solution Will Be Provided By Vendor Under Ats Period. 2. Components Should Always Be In Compliance With Cca Guidelines Under Support Period And Future Changes In Relation To Key Size, Algorithm Change Or Any New Ca Roots To Be Added ( As Per Cca Guidelines), Should Be Supported And Covered Under Ats Period. 3. Any Customization In Pki Solution If Required Will Be Covered Under Ats Support Of Pki Solution. 4. Client Component Should Be Compatible With Window 8, Window 10 Or Latest Release Of Microsoft Os And Red Hat Enterprise, Latest Version Of Popular Browsers Like Microsoft Internet Explorer 11 Or Above ,Microsoft Edge, Mozilla Firefox, Google Chrome Etc. Should Be Supported And Covered Under The Ats Period. 5.(A) In The Event Of Total Disruption Of Services Of Application (Ireps, Hrms,Ipas, Irpsm) Due To Pki Solution, Bidder Has To Resolve The Problem Within 12 Hours From The Time Of Reporting Of The Fault, Beyond Which System Will Be Treated As Down And Would Attract Penalty As Per The Penalty Clause No. 4(6) Hereunder. B)In The Event Of Partial Disruption Of Services Of Application (Ireps, Hrms,Ipas, Irpsm) Due To Pki Solution, Bidder Has To Resolve The Problem Within 24 Hours From The Time Of Reporting Of The Fault Beyond Which Penalty Will Be Applicable As Per The Penalty Clause No. 4(6) Hereunder. 2 Inspection By Consignee Normal Applicable To No No Not Allowed All Bidders 3 Escalation Matrix Should Be Provided By Normal Applicable To No No Not Allowed The Vendor. All Bidders 3.1 Bidder Is Requested To Sign Non-Disclosure Normal Applicable To No No Not Allowed Agreement (Nda) With Cris After All Bidders Receiving The Po. 3.2 Bidder Will Ensure Visit Of Oem Authorised Normal Applicable To No No Not Allowed Expert At Least Once Half-Yearly For All Bidders Health Check Upgrades /Updates, In Case Of No Failure Calls By Eps-Cris For Ats Of Pki Component Software. Page 3 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 3.3 Oem Will Ensure To Keep The Sw/Solution Normal Applicable To No No Not Allowed Security Patched To The Latest Version All Bidders Update Or Upgrade Post Installations, And After Every Re-Installation /Maintenance Activity. 3.4 Bidder Is Requested To Sign Non-Disclosure Normal Applicable To No No Not Allowed Agreement (Nda) With Cris After All Bidders Receiving The Po. 3.5 Bidder/Oem Will Ensure Backup Of All Normal Applicable To No No Not Allowed System And Os Conï¬Gurations/Parameters All Bidders Before Patches Installation. Bidder Will Ensure Recovery Of The System By Taking Backup In Case Of Failure/Unsuccessful Activity. Before Applying Patches On Production Bidder Will Ensure To Apply It ϬRst On Staging And Dr Set Up And Then After Successful Result Same Can Be Done On Production After Taking Proper Backup. 3.6 Penalty: : Penalties Will Be Applicable Normal Applicable To Yes Yes Not Allowed During The Period Of Ats. If Ireps/ Hrms/ All Bidders Aims/ Irpsm Application Total Service Failure Occurred Due To Issue In Pki Solution Of E-Mudhra Then Penalty Will Be Imposed @Rs 800 Per Hour. In Case Of Partial Failure Due To Pki Solution Integration Then Penalty Will Be Imposed @Rs 400 Per Hour. Penalties Shall Be Calculated On The Basis Of Total Service Failure As Well As Partial Failure. In Case Both Are Applicable The Higher One Shall Be Charged. Penalties Shall Be Deducted From The Amount Due For Payment Under This Contract. In Case Penalties Exceed The Invoice Amount, The Bidder Shall Have To Deposit The Due Penalty Amount Within 7 Days From The Date Of Issue Of Demand Letter. In Case The Bidder Does Not Deposit The Penalty Amount Within Stipulated Time, Cris Reserves The Right To Recover The Due Amount As Under: A) From Subsequent Bills For Ats Charges Etc. Or Any Other Bill Pertaining To This Contract, B) From Any Other Pending Bills Of The Bidder In Cris. C) From Security Deposit / Pbg Bond Furnished For This Contract Or Any Other Contract. The Overall Penalties Annually Shall Be Capped To 10% Of The Full Contract Value Including Taxes, Duties Etc. This Is In Addition To Ld. In Case The Total Penalty Exceeds The Maximum Limit I.E. 10% Of The Contract Value, Cris Reserves The Right To Cancel The Contract And Forfeit The Pbg Bond. 3.7 All Other Terms And Conditions As Per Cris Normal Applicable To Yes Yes Not Allowed Sbd Part I All Bidders 6. Documents Attached With Tender S.No. Document Name Document Description 1 5359351.Pdf Cris Sbd Part I The Tenderers In Their Bid Shall Indicate The Details Of Their Gst Jurisdictional Assessing Officers (Designation, Address & Email Id). In Case Of A Contract Award, A Copy Of Purchase Order Shall Be Immediately Forwarded By Purchaser To The Gst Jurisdictional Assessing Officer Mentioned In Tenderers Bid This Tender Complies With Public Procurement Policy (Make In India) Order 2017, Dated 15/06/2017, Issued By Page 4 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 Department Of Industrial Promotion And Policy, Ministry Of Commerce, Circulated Vide Railway Board Letter No. 2015/Rs(G)/779/5 Dated 03/08/2017 And 27/12/2017 And Amendments/ Revisions Thereof. As A Tender Inviting Authority, The Undersigned Has Ensured That The Issue Of This Tender Does Not Violate Provisions Of Gfr Regarding Procurement Through Gem. Digitally Signed By Amp1 ( Ranjeet Kumar ) Page 5 Of 5 Run Date/Time: 08/04/2025 17:19:42 , Annual Technical Support For Pki Solution From Emudhra For Ireps Application For 2Nd Year (Fr Om 01.02.2026 To 31.01.2027) ] At (Location) Gm/Eps, Cris Delhi 1.00 Yearly 3 571500710010 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Ireps Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Gm/Eps, Cris Delhi 1.00 Yearly 4 571500720014 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Ipas Application For 1St Year (Fro M 01.02.2025 To 31.01.2026) ] At (Location) Cpe/Aims, Cris Delhi 1.00 Yearly 5 571500730019 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Ipas Application For 2Nd Year (Fro M 01.02.2026 To 31.01.2027) ] At (Location) Cpe/Aims, Cris Delhi 1.00 Yearly 6 571500740013 Service Non Stock --- Yes Consignee Inr (Y) Page 1 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 Annual Technical Support For Pki Solution From Emudhra For Ipas Application For 3Rd Year (Fro M 01.02.2027 To 31.01.2028) ] At (Location) Cpe/Aims, Cris Delhi 1.00 Yearly 7 571500750018 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 1St Year (Fr Om 01.02.2025 To 31.01.2026) ] At (Location) Cep, Cris Delhi 1.00 Yearly 8 571500760012 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 2Nd Year (Fr Om 01.02.2026 To 31.01.2027) ] At (Location) Cep, Cris Delhi 1.00 Yearly 9 571500770017 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Cep, Cris Delhi 1.00 Yearly 10 571500780011 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 1St Year (Fro M 01.02.2025 To 31.01.2026) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 11 571500790016 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 2Nd Year (Fr Om 01.02.2026 To 31.01.2027) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 12 571500800010 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 3. T And C F.O.R Description Destination Delivery Period Description Delivery /Completion Rate Of Supply For All Items Completion : Within 7 Days --- Payment Terms S.No Description Payment Terms 1 100% Payment Of Ats Charges Will Be Released After Satisfactory Maintenance Provided By The Vendor At The End Of The Year. 4. Eligibility Conditions Special Eligibility Criteria S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 As Per Tender Conditions. Normal Applicable To Yes Yes Not Allowed All Bidders Page 2 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 5. Compliance Conditions Commercial-Compliance S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 Please Enter The Percentage Of Local Normal Applicable To No Yes Allowed Content In The Material Being OffEred. All Bidders (Optional) Please Enter 0 For Fully Imported Items, And 100 For Fully Indigenous Items. The Deï¬Nition And Calculation Of Local Content Shall Be In Accordance With The Make In India Policy As Incorporated In The Tender Conditions. Other Conditions S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 1. Support Will Be Provided Through Email Normal Applicable To No No Not Allowed Or Phone On All Working Days. Any All Bidders Upgrade/Update In Pki Solution Will Be Provided By Vendor Under Ats Period. 2. Components Should Always Be In Compliance With Cca Guidelines Under Support Period And Future Changes In Relation To Key Size, Algorithm Change Or Any New Ca Roots To Be Added ( As Per Cca Guidelines), Should Be Supported And Covered Under Ats Period. 3. Any Customization In Pki Solution If Required Will Be Covered Under Ats Support Of Pki Solution. 4. Client Component Should Be Compatible With Window 8, Window 10 Or Latest Release Of Microsoft Os And Red Hat Enterprise, Latest Version Of Popular Browsers Like Microsoft Internet Explorer 11 Or Above ,Microsoft Edge, Mozilla Firefox, Google Chrome Etc. Should Be Supported And Covered Under The Ats Period. 5.(A) In The Event Of Total Disruption Of Services Of Application (Ireps, Hrms,Ipas, Irpsm) Due To Pki Solution, Bidder Has To Resolve The Problem Within 12 Hours From The Time Of Reporting Of The Fault, Beyond Which System Will Be Treated As Down And Would Attract Penalty As Per The Penalty Clause No. 4(6) Hereunder. B)In The Event Of Partial Disruption Of Services Of Application (Ireps, Hrms,Ipas, Irpsm) Due To Pki Solution, Bidder Has To Resolve The Problem Within 24 Hours From The Time Of Reporting Of The Fault Beyond Which Penalty Will Be Applicable As Per The Penalty Clause No. 4(6) Hereunder. 2 Inspection By Consignee Normal Applicable To No No Not Allowed All Bidders 3 Escalation Matrix Should Be Provided By Normal Applicable To No No Not Allowed The Vendor. All Bidders 3.1 Bidder Is Requested To Sign Non-Disclosure Normal Applicable To No No Not Allowed Agreement (Nda) With Cris After All Bidders Receiving The Po. 3.2 Bidder Will Ensure Visit Of Oem Authorised Normal Applicable To No No Not Allowed Expert At Least Once Half-Yearly For All Bidders Health Check Upgrades /Updates, In Case Of No Failure Calls By Eps-Cris For Ats Of Pki Component Software. Page 3 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 3.3 Oem Will Ensure To Keep The Sw/Solution Normal Applicable To No No Not Allowed Security Patched To The Latest Version All Bidders Update Or Upgrade Post Installations, And After Every Re-Installation /Maintenance Activity. 3.4 Bidder Is Requested To Sign Non-Disclosure Normal Applicable To No No Not Allowed Agreement (Nda) With Cris After All Bidders Receiving The Po. 3.5 Bidder/Oem Will Ensure Backup Of All Normal Applicable To No No Not Allowed System And Os Conï¬Gurations/Parameters All Bidders Before Patches Installation. Bidder Will Ensure Recovery Of The System By Taking Backup In Case Of Failure/Unsuccessful Activity. Before Applying Patches On Production Bidder Will Ensure To Apply It ϬRst On Staging And Dr Set Up And Then After Successful Result Same Can Be Done On Production After Taking Proper Backup. 3.6 Penalty: : Penalties Will Be Applicable Normal Applicable To Yes Yes Not Allowed During The Period Of Ats. If Ireps/ Hrms/ All Bidders Aims/ Irpsm Application Total Service Failure Occurred Due To Issue In Pki Solution Of E-Mudhra Then Penalty Will Be Imposed @Rs 800 Per Hour. In Case Of Partial Failure Due To Pki Solution Integration Then Penalty Will Be Imposed @Rs 400 Per Hour. Penalties Shall Be Calculated On The Basis Of Total Service Failure As Well As Partial Failure. In Case Both Are Applicable The Higher One Shall Be Charged. Penalties Shall Be Deducted From The Amount Due For Payment Under This Contract. In Case Penalties Exceed The Invoice Amount, The Bidder Shall Have To Deposit The Due Penalty Amount Within 7 Days From The Date Of Issue Of Demand Letter. In Case The Bidder Does Not Deposit The Penalty Amount Within Stipulated Time, Cris Reserves The Right To Recover The Due Amount As Under: A) From Subsequent Bills For Ats Charges Etc. Or Any Other Bill Pertaining To This Contract, B) From Any Other Pending Bills Of The Bidder In Cris. C) From Security Deposit / Pbg Bond Furnished For This Contract Or Any Other Contract. The Overall Penalties Annually Shall Be Capped To 10% Of The Full Contract Value Including Taxes, Duties Etc. This Is In Addition To Ld. In Case The Total Penalty Exceeds The Maximum Limit I.E. 10% Of The Contract Value, Cris Reserves The Right To Cancel The Contract And Forfeit The Pbg Bond. 3.7 All Other Terms And Conditions As Per Cris Normal Applicable To Yes Yes Not Allowed Sbd Part I All Bidders 6. Documents Attached With Tender S.No. Document Name Document Description 1 5359351.Pdf Cris Sbd Part I The Tenderers In Their Bid Shall Indicate The Details Of Their Gst Jurisdictional Assessing Officers (Designation, Address & Email Id). In Case Of A Contract Award, A Copy Of Purchase Order Shall Be Immediately Forwarded By Purchaser To The Gst Jurisdictional Assessing Officer Mentioned In Tenderers Bid This Tender Complies With Public Procurement Policy (Make In India) Order 2017, Dated 15/06/2017, Issued By Page 4 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 Department Of Industrial Promotion And Policy, Ministry Of Commerce, Circulated Vide Railway Board Letter No. 2015/Rs(G)/779/5 Dated 03/08/2017 And 27/12/2017 And Amendments/ Revisions Thereof. As A Tender Inviting Authority, The Undersigned Has Ensured That The Issue Of This Tender Does Not Violate Provisions Of Gfr Regarding Procurement Through Gem. Digitally Signed By Amp1 ( Ranjeet Kumar ) Page 5 Of 5 Run Date/Time: 08/04/2025 17:19:42 , Annual Technical Support For Pki Solution From Emudhra For Ireps Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Gm/Eps, Cris Delhi 1.00 Yearly 4 571500720014 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Ipas Application For 1St Year (Fro M 01.02.2025 To 31.01.2026) ] At (Location) Cpe/Aims, Cris Delhi 1.00 Yearly 5 571500730019 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Ipas Application For 2Nd Year (Fro M 01.02.2026 To 31.01.2027) ] At (Location) Cpe/Aims, Cris Delhi 1.00 Yearly 6 571500740013 Service Non Stock --- Yes Consignee Inr (Y) Page 1 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 Annual Technical Support For Pki Solution From Emudhra For Ipas Application For 3Rd Year (Fro M 01.02.2027 To 31.01.2028) ] At (Location) Cpe/Aims, Cris Delhi 1.00 Yearly 7 571500750018 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 1St Year (Fr Om 01.02.2025 To 31.01.2026) ] At (Location) Cep, Cris Delhi 1.00 Yearly 8 571500760012 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 2Nd Year (Fr Om 01.02.2026 To 31.01.2027) ] At (Location) Cep, Cris Delhi 1.00 Yearly 9 571500770017 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Cep, Cris Delhi 1.00 Yearly 10 571500780011 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 1St Year (Fro M 01.02.2025 To 31.01.2026) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 11 571500790016 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 2Nd Year (Fr Om 01.02.2026 To 31.01.2027) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 12 571500800010 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 3. T And C F.O.R Description Destination Delivery Period Description Delivery /Completion Rate Of Supply For All Items Completion : Within 7 Days --- Payment Terms S.No Description Payment Terms 1 100% Payment Of Ats Charges Will Be Released After Satisfactory Maintenance Provided By The Vendor At The End Of The Year. 4. Eligibility Conditions Special Eligibility Criteria S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 As Per Tender Conditions. Normal Applicable To Yes Yes Not Allowed All Bidders Page 2 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 5. Compliance Conditions Commercial-Compliance S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 Please Enter The Percentage Of Local Normal Applicable To No Yes Allowed Content In The Material Being OffEred. All Bidders (Optional) Please Enter 0 For Fully Imported Items, And 100 For Fully Indigenous Items. The Deï¬Nition And Calculation Of Local Content Shall Be In Accordance With The Make In India Policy As Incorporated In The Tender Conditions. Other Conditions S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 1. Support Will Be Provided Through Email Normal Applicable To No No Not Allowed Or Phone On All Working Days. Any All Bidders Upgrade/Update In Pki Solution Will Be Provided By Vendor Under Ats Period. 2. Components Should Always Be In Compliance With Cca Guidelines Under Support Period And Future Changes In Relation To Key Size, Algorithm Change Or Any New Ca Roots To Be Added ( As Per Cca Guidelines), Should Be Supported And Covered Under Ats Period. 3. Any Customization In Pki Solution If Required Will Be Covered Under Ats Support Of Pki Solution. 4. Client Component Should Be Compatible With Window 8, Window 10 Or Latest Release Of Microsoft Os And Red Hat Enterprise, Latest Version Of Popular Browsers Like Microsoft Internet Explorer 11 Or Above ,Microsoft Edge, Mozilla Firefox, Google Chrome Etc. Should Be Supported And Covered Under The Ats Period. 5.(A) In The Event Of Total Disruption Of Services Of Application (Ireps, Hrms,Ipas, Irpsm) Due To Pki Solution, Bidder Has To Resolve The Problem Within 12 Hours From The Time Of Reporting Of The Fault, Beyond Which System Will Be Treated As Down And Would Attract Penalty As Per The Penalty Clause No. 4(6) Hereunder. B)In The Event Of Partial Disruption Of Services Of Application (Ireps, Hrms,Ipas, Irpsm) Due To Pki Solution, Bidder Has To Resolve The Problem Within 24 Hours From The Time Of Reporting Of The Fault Beyond Which Penalty Will Be Applicable As Per The Penalty Clause No. 4(6) Hereunder. 2 Inspection By Consignee Normal Applicable To No No Not Allowed All Bidders 3 Escalation Matrix Should Be Provided By Normal Applicable To No No Not Allowed The Vendor. All Bidders 3.1 Bidder Is Requested To Sign Non-Disclosure Normal Applicable To No No Not Allowed Agreement (Nda) With Cris After All Bidders Receiving The Po. 3.2 Bidder Will Ensure Visit Of Oem Authorised Normal Applicable To No No Not Allowed Expert At Least Once Half-Yearly For All Bidders Health Check Upgrades /Updates, In Case Of No Failure Calls By Eps-Cris For Ats Of Pki Component Software. Page 3 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 3.3 Oem Will Ensure To Keep The Sw/Solution Normal Applicable To No No Not Allowed Security Patched To The Latest Version All Bidders Update Or Upgrade Post Installations, And After Every Re-Installation /Maintenance Activity. 3.4 Bidder Is Requested To Sign Non-Disclosure Normal Applicable To No No Not Allowed Agreement (Nda) With Cris After All Bidders Receiving The Po. 3.5 Bidder/Oem Will Ensure Backup Of All Normal Applicable To No No Not Allowed System And Os Conï¬Gurations/Parameters All Bidders Before Patches Installation. Bidder Will Ensure Recovery Of The System By Taking Backup In Case Of Failure/Unsuccessful Activity. Before Applying Patches On Production Bidder Will Ensure To Apply It ϬRst On Staging And Dr Set Up And Then After Successful Result Same Can Be Done On Production After Taking Proper Backup. 3.6 Penalty: : Penalties Will Be Applicable Normal Applicable To Yes Yes Not Allowed During The Period Of Ats. If Ireps/ Hrms/ All Bidders Aims/ Irpsm Application Total Service Failure Occurred Due To Issue In Pki Solution Of E-Mudhra Then Penalty Will Be Imposed @Rs 800 Per Hour. In Case Of Partial Failure Due To Pki Solution Integration Then Penalty Will Be Imposed @Rs 400 Per Hour. Penalties Shall Be Calculated On The Basis Of Total Service Failure As Well As Partial Failure. In Case Both Are Applicable The Higher One Shall Be Charged. Penalties Shall Be Deducted From The Amount Due For Payment Under This Contract. In Case Penalties Exceed The Invoice Amount, The Bidder Shall Have To Deposit The Due Penalty Amount Within 7 Days From The Date Of Issue Of Demand Letter. In Case The Bidder Does Not Deposit The Penalty Amount Within Stipulated Time, Cris Reserves The Right To Recover The Due Amount As Under: A) From Subsequent Bills For Ats Charges Etc. Or Any Other Bill Pertaining To This Contract, B) From Any Other Pending Bills Of The Bidder In Cris. C) From Security Deposit / Pbg Bond Furnished For This Contract Or Any Other Contract. The Overall Penalties Annually Shall Be Capped To 10% Of The Full Contract Value Including Taxes, Duties Etc. This Is In Addition To Ld. In Case The Total Penalty Exceeds The Maximum Limit I.E. 10% Of The Contract Value, Cris Reserves The Right To Cancel The Contract And Forfeit The Pbg Bond. 3.7 All Other Terms And Conditions As Per Cris Normal Applicable To Yes Yes Not Allowed Sbd Part I All Bidders 6. Documents Attached With Tender S.No. Document Name Document Description 1 5359351.Pdf Cris Sbd Part I The Tenderers In Their Bid Shall Indicate The Details Of Their Gst Jurisdictional Assessing Officers (Designation, Address & Email Id). In Case Of A Contract Award, A Copy Of Purchase Order Shall Be Immediately Forwarded By Purchaser To The Gst Jurisdictional Assessing Officer Mentioned In Tenderers Bid This Tender Complies With Public Procurement Policy (Make In India) Order 2017, Dated 15/06/2017, Issued By Page 4 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 Department Of Industrial Promotion And Policy, Ministry Of Commerce, Circulated Vide Railway Board Letter No. 2015/Rs(G)/779/5 Dated 03/08/2017 And 27/12/2017 And Amendments/ Revisions Thereof. As A Tender Inviting Authority, The Undersigned Has Ensured That The Issue Of This Tender Does Not Violate Provisions Of Gfr Regarding Procurement Through Gem. Digitally Signed By Amp1 ( Ranjeet Kumar ) Page 5 Of 5 Run Date/Time: 08/04/2025 17:19:42 , Annual Technical Support For Pki Solution From Emudhra For Ipas Application For 1St Year (Fro M 01.02.2025 To 31.01.2026) ] At (Location) Cpe/Aims, Cris Delhi 1.00 Yearly 5 571500730019 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Ipas Application For 2Nd Year (Fro M 01.02.2026 To 31.01.2027) ] At (Location) Cpe/Aims, Cris Delhi 1.00 Yearly 6 571500740013 Service Non Stock --- Yes Consignee Inr (Y) Page 1 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 Annual Technical Support For Pki Solution From Emudhra For Ipas Application For 3Rd Year (Fro M 01.02.2027 To 31.01.2028) ] At (Location) Cpe/Aims, Cris Delhi 1.00 Yearly 7 571500750018 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 1St Year (Fr Om 01.02.2025 To 31.01.2026) ] At (Location) Cep, Cris Delhi 1.00 Yearly 8 571500760012 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 2Nd Year (Fr Om 01.02.2026 To 31.01.2027) ] At (Location) Cep, Cris Delhi 1.00 Yearly 9 571500770017 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Cep, Cris Delhi 1.00 Yearly 10 571500780011 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 1St Year (Fro M 01.02.2025 To 31.01.2026) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 11 571500790016 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 2Nd Year (Fr Om 01.02.2026 To 31.01.2027) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 12 571500800010 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 3. T And C F.O.R Description Destination Delivery Period Description Delivery /Completion Rate Of Supply For All Items Completion : Within 7 Days --- Payment Terms S.No Description Payment Terms 1 100% Payment Of Ats Charges Will Be Released After Satisfactory Maintenance Provided By The Vendor At The End Of The Year. 4. Eligibility Conditions Special Eligibility Criteria S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 As Per Tender Conditions. Normal Applicable To Yes Yes Not Allowed All Bidders Page 2 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 5. Compliance Conditions Commercial-Compliance S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 Please Enter The Percentage Of Local Normal Applicable To No Yes Allowed Content In The Material Being OffEred. All Bidders (Optional) Please Enter 0 For Fully Imported Items, And 100 For Fully Indigenous Items. The Deï¬Nition And Calculation Of Local Content Shall Be In Accordance With The Make In India Policy As Incorporated In The Tender Conditions. Other Conditions S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 1. Support Will Be Provided Through Email Normal Applicable To No No Not Allowed Or Phone On All Working Days. Any All Bidders Upgrade/Update In Pki Solution Will Be Provided By Vendor Under Ats Period. 2. Components Should Always Be In Compliance With Cca Guidelines Under Support Period And Future Changes In Relation To Key Size, Algorithm Change Or Any New Ca Roots To Be Added ( As Per Cca Guidelines), Should Be Supported And Covered Under Ats Period. 3. Any Customization In Pki Solution If Required Will Be Covered Under Ats Support Of Pki Solution. 4. Client Component Should Be Compatible With Window 8, Window 10 Or Latest Release Of Microsoft Os And Red Hat Enterprise, Latest Version Of Popular Browsers Like Microsoft Internet Explorer 11 Or Above ,Microsoft Edge, Mozilla Firefox, Google Chrome Etc. Should Be Supported And Covered Under The Ats Period. 5.(A) In The Event Of Total Disruption Of Services Of Application (Ireps, Hrms,Ipas, Irpsm) Due To Pki Solution, Bidder Has To Resolve The Problem Within 12 Hours From The Time Of Reporting Of The Fault, Beyond Which System Will Be Treated As Down And Would Attract Penalty As Per The Penalty Clause No. 4(6) Hereunder. B)In The Event Of Partial Disruption Of Services Of Application (Ireps, Hrms,Ipas, Irpsm) Due To Pki Solution, Bidder Has To Resolve The Problem Within 24 Hours From The Time Of Reporting Of The Fault Beyond Which Penalty Will Be Applicable As Per The Penalty Clause No. 4(6) Hereunder. 2 Inspection By Consignee Normal Applicable To No No Not Allowed All Bidders 3 Escalation Matrix Should Be Provided By Normal Applicable To No No Not Allowed The Vendor. All Bidders 3.1 Bidder Is Requested To Sign Non-Disclosure Normal Applicable To No No Not Allowed Agreement (Nda) With Cris After All Bidders Receiving The Po. 3.2 Bidder Will Ensure Visit Of Oem Authorised Normal Applicable To No No Not Allowed Expert At Least Once Half-Yearly For All Bidders Health Check Upgrades /Updates, In Case Of No Failure Calls By Eps-Cris For Ats Of Pki Component Software. Page 3 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 3.3 Oem Will Ensure To Keep The Sw/Solution Normal Applicable To No No Not Allowed Security Patched To The Latest Version All Bidders Update Or Upgrade Post Installations, And After Every Re-Installation /Maintenance Activity. 3.4 Bidder Is Requested To Sign Non-Disclosure Normal Applicable To No No Not Allowed Agreement (Nda) With Cris After All Bidders Receiving The Po. 3.5 Bidder/Oem Will Ensure Backup Of All Normal Applicable To No No Not Allowed System And Os Conï¬Gurations/Parameters All Bidders Before Patches Installation. Bidder Will Ensure Recovery Of The System By Taking Backup In Case Of Failure/Unsuccessful Activity. Before Applying Patches On Production Bidder Will Ensure To Apply It ϬRst On Staging And Dr Set Up And Then After Successful Result Same Can Be Done On Production After Taking Proper Backup. 3.6 Penalty: : Penalties Will Be Applicable Normal Applicable To Yes Yes Not Allowed During The Period Of Ats. If Ireps/ Hrms/ All Bidders Aims/ Irpsm Application Total Service Failure Occurred Due To Issue In Pki Solution Of E-Mudhra Then Penalty Will Be Imposed @Rs 800 Per Hour. In Case Of Partial Failure Due To Pki Solution Integration Then Penalty Will Be Imposed @Rs 400 Per Hour. Penalties Shall Be Calculated On The Basis Of Total Service Failure As Well As Partial Failure. In Case Both Are Applicable The Higher One Shall Be Charged. Penalties Shall Be Deducted From The Amount Due For Payment Under This Contract. In Case Penalties Exceed The Invoice Amount, The Bidder Shall Have To Deposit The Due Penalty Amount Within 7 Days From The Date Of Issue Of Demand Letter. In Case The Bidder Does Not Deposit The Penalty Amount Within Stipulated Time, Cris Reserves The Right To Recover The Due Amount As Under: A) From Subsequent Bills For Ats Charges Etc. Or Any Other Bill Pertaining To This Contract, B) From Any Other Pending Bills Of The Bidder In Cris. C) From Security Deposit / Pbg Bond Furnished For This Contract Or Any Other Contract. The Overall Penalties Annually Shall Be Capped To 10% Of The Full Contract Value Including Taxes, Duties Etc. This Is In Addition To Ld. In Case The Total Penalty Exceeds The Maximum Limit I.E. 10% Of The Contract Value, Cris Reserves The Right To Cancel The Contract And Forfeit The Pbg Bond. 3.7 All Other Terms And Conditions As Per Cris Normal Applicable To Yes Yes Not Allowed Sbd Part I All Bidders 6. Documents Attached With Tender S.No. Document Name Document Description 1 5359351.Pdf Cris Sbd Part I The Tenderers In Their Bid Shall Indicate The Details Of Their Gst Jurisdictional Assessing Officers (Designation, Address & Email Id). In Case Of A Contract Award, A Copy Of Purchase Order Shall Be Immediately Forwarded By Purchaser To The Gst Jurisdictional Assessing Officer Mentioned In Tenderers Bid This Tender Complies With Public Procurement Policy (Make In India) Order 2017, Dated 15/06/2017, Issued By Page 4 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 Department Of Industrial Promotion And Policy, Ministry Of Commerce, Circulated Vide Railway Board Letter No. 2015/Rs(G)/779/5 Dated 03/08/2017 And 27/12/2017 And Amendments/ Revisions Thereof. As A Tender Inviting Authority, The Undersigned Has Ensured That The Issue Of This Tender Does Not Violate Provisions Of Gfr Regarding Procurement Through Gem. Digitally Signed By Amp1 ( Ranjeet Kumar ) Page 5 Of 5 Run Date/Time: 08/04/2025 17:19:42 , Annual Technical Support For Pki Solution From Emudhra For Ipas Application For 2Nd Year (Fro M 01.02.2026 To 31.01.2027) ] At (Location) Cpe/Aims, Cris Delhi 1.00 Yearly 6 571500740013 Service Non Stock --- Yes Consignee Inr (Y) Page 1 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document , Annual Technical Support For Pki Solution From Emudhra For Ipas Application For 3Rd Year (Fro M 01.02.2027 To 31.01.2028) ] At (Location) Cpe/Aims, Cris Delhi 1.00 Yearly 7 571500750018 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 1St Year (Fr Om 01.02.2025 To 31.01.2026) ] At (Location) Cep, Cris Delhi 1.00 Yearly 8 571500760012 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 2Nd Year (Fr Om 01.02.2026 To 31.01.2027) ] At (Location) Cep, Cris Delhi 1.00 Yearly 9 571500770017 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Cep, Cris Delhi 1.00 Yearly 10 571500780011 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 1St Year (Fro M 01.02.2025 To 31.01.2026) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 11 571500790016 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 2Nd Year (Fr Om 01.02.2026 To 31.01.2027) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 12 571500800010 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 3. T And C F.O.R Description Destination Delivery Period Description Delivery /Completion Rate Of Supply For All Items Completion : Within 7 Days --- Payment Terms S.No Description Payment Terms 1 100% Payment Of Ats Charges Will Be Released After Satisfactory Maintenance Provided By The Vendor At The End Of The Year. 4. Eligibility Conditions Special Eligibility Criteria S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 As Per Tender Conditions. Normal Applicable To Yes Yes Not Allowed All Bidders Page 2 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 5. Compliance Conditions Commercial-Compliance S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 Please Enter The Percentage Of Local Normal Applicable To No Yes Allowed Content In The Material Being OffEred. All Bidders (Optional) Please Enter 0 For Fully Imported Items, And 100 For Fully Indigenous Items. The Deï¬Nition And Calculation Of Local Content Shall Be In Accordance With The Make In India Policy As Incorporated In The Tender Conditions. Other Conditions S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 1. Support Will Be Provided Through Email Normal Applicable To No No Not Allowed Or Phone On All Working Days. Any All Bidders Upgrade/Update In Pki Solution Will Be Provided By Vendor Under Ats Period. 2. Components Should Always Be In Compliance With Cca Guidelines Under Support Period And Future Changes In Relation To Key Size, Algorithm Change Or Any New Ca Roots To Be Added ( As Per Cca Guidelines), Should Be Supported And Covered Under Ats Period. 3. Any Customization In Pki Solution If Required Will Be Covered Under Ats Support Of Pki Solution. 4. Client Component Should Be Compatible With Window 8, Window 10 Or Latest Release Of Microsoft Os And Red Hat Enterprise, Latest Version Of Popular Browsers Like Microsoft Internet Explorer 11 Or Above ,Microsoft Edge, Mozilla Firefox, Google Chrome Etc. Should Be Supported And Covered Under The Ats Period. 5.(A) In The Event Of Total Disruption Of Services Of Application (Ireps, Hrms,Ipas, Irpsm) Due To Pki Solution, Bidder Has To Resolve The Problem Within 12 Hours From The Time Of Reporting Of The Fault, Beyond Which System Will Be Treated As Down And Would Attract Penalty As Per The Penalty Clause No. 4(6) Hereunder. B)In The Event Of Partial Disruption Of Services Of Application (Ireps, Hrms,Ipas, Irpsm) Due To Pki Solution, Bidder Has To Resolve The Problem Within 24 Hours From The Time Of Reporting Of The Fault Beyond Which Penalty Will Be Applicable As Per The Penalty Clause No. 4(6) Hereunder. 2 Inspection By Consignee Normal Applicable To No No Not Allowed All Bidders 3 Escalation Matrix Should Be Provided By Normal Applicable To No No Not Allowed The Vendor. All Bidders 3.1 Bidder Is Requested To Sign Non-Disclosure Normal Applicable To No No Not Allowed Agreement (Nda) With Cris After All Bidders Receiving The Po. 3.2 Bidder Will Ensure Visit Of Oem Authorised Normal Applicable To No No Not Allowed Expert At Least Once Half-Yearly For All Bidders Health Check Upgrades /Updates, In Case Of No Failure Calls By Eps-Cris For Ats Of Pki Component Software. Page 3 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 3.3 Oem Will Ensure To Keep The Sw/Solution Normal Applicable To No No Not Allowed Security Patched To The Latest Version All Bidders Update Or Upgrade Post Installations, And After Every Re-Installation /Maintenance Activity. 3.4 Bidder Is Requested To Sign Non-Disclosure Normal Applicable To No No Not Allowed Agreement (Nda) With Cris After All Bidders Receiving The Po. 3.5 Bidder/Oem Will Ensure Backup Of All Normal Applicable To No No Not Allowed System And Os Conï¬Gurations/Parameters All Bidders Before Patches Installation. Bidder Will Ensure Recovery Of The System By Taking Backup In Case Of Failure/Unsuccessful Activity. Before Applying Patches On Production Bidder Will Ensure To Apply It ϬRst On Staging And Dr Set Up And Then After Successful Result Same Can Be Done On Production After Taking Proper Backup. 3.6 Penalty: : Penalties Will Be Applicable Normal Applicable To Yes Yes Not Allowed During The Period Of Ats. If Ireps/ Hrms/ All Bidders Aims/ Irpsm Application Total Service Failure Occurred Due To Issue In Pki Solution Of E-Mudhra Then Penalty Will Be Imposed @Rs 800 Per Hour. In Case Of Partial Failure Due To Pki Solution Integration Then Penalty Will Be Imposed @Rs 400 Per Hour. Penalties Shall Be Calculated On The Basis Of Total Service Failure As Well As Partial Failure. In Case Both Are Applicable The Higher One Shall Be Charged. Penalties Shall Be Deducted From The Amount Due For Payment Under This Contract. In Case Penalties Exceed The Invoice Amount, The Bidder Shall Have To Deposit The Due Penalty Amount Within 7 Days From The Date Of Issue Of Demand Letter. In Case The Bidder Does Not Deposit The Penalty Amount Within Stipulated Time, Cris Reserves The Right To Recover The Due Amount As Under: A) From Subsequent Bills For Ats Charges Etc. Or Any Other Bill Pertaining To This Contract, B) From Any Other Pending Bills Of The Bidder In Cris. C) From Security Deposit / Pbg Bond Furnished For This Contract Or Any Other Contract. The Overall Penalties Annually Shall Be Capped To 10% Of The Full Contract Value Including Taxes, Duties Etc. This Is In Addition To Ld. In Case The Total Penalty Exceeds The Maximum Limit I.E. 10% Of The Contract Value, Cris Reserves The Right To Cancel The Contract And Forfeit The Pbg Bond. 3.7 All Other Terms And Conditions As Per Cris Normal Applicable To Yes Yes Not Allowed Sbd Part I All Bidders 6. Documents Attached With Tender S.No. Document Name Document Description 1 5359351.Pdf Cris Sbd Part I The Tenderers In Their Bid Shall Indicate The Details Of Their Gst Jurisdictional Assessing Officers (Designation, Address & Email Id). In Case Of A Contract Award, A Copy Of Purchase Order Shall Be Immediately Forwarded By Purchaser To The Gst Jurisdictional Assessing Officer Mentioned In Tenderers Bid This Tender Complies With Public Procurement Policy (Make In India) Order 2017, Dated 15/06/2017, Issued By Page 4 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 Department Of Industrial Promotion And Policy, Ministry Of Commerce, Circulated Vide Railway Board Letter No. 2015/Rs(G)/779/5 Dated 03/08/2017 And 27/12/2017 And Amendments/ Revisions Thereof. As A Tender Inviting Authority, The Undersigned Has Ensured That The Issue Of This Tender Does Not Violate Provisions Of Gfr Regarding Procurement Through Gem. Digitally Signed By Amp1 ( Ranjeet Kumar ) Page 5 Of 5 Run Date/Time: 08/04/2025 17:19:42 , Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 1St Year (Fr Om 01.02.2025 To 31.01.2026) ] At (Location) Cep, Cris Delhi 1.00 Yearly 8 571500760012 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 2Nd Year (Fr Om 01.02.2026 To 31.01.2027) ] At (Location) Cep, Cris Delhi 1.00 Yearly 9 571500770017 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Cep, Cris Delhi 1.00 Yearly 10 571500780011 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 1St Year (Fro M 01.02.2025 To 31.01.2026) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 11 571500790016 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 2Nd Year (Fr Om 01.02.2026 To 31.01.2027) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 12 571500800010 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 3. T And C F.O.R Description Destination Delivery Period Description Delivery /Completion Rate Of Supply For All Items Completion : Within 7 Days --- Payment Terms S.No Description Payment Terms 1 100% Payment Of Ats Charges Will Be Released After Satisfactory Maintenance Provided By The Vendor At The End Of The Year. 4. Eligibility Conditions Special Eligibility Criteria S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 As Per Tender Conditions. Normal Applicable To Yes Yes Not Allowed All Bidders Page 2 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 5. Compliance Conditions Commercial-Compliance S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 Please Enter The Percentage Of Local Normal Applicable To No Yes Allowed Content In The Material Being OffEred. All Bidders (Optional) Please Enter 0 For Fully Imported Items, And 100 For Fully Indigenous Items. The Deï¬Nition And Calculation Of Local Content Shall Be In Accordance With The Make In India Policy As Incorporated In The Tender Conditions. Other Conditions S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 1. Support Will Be Provided Through Email Normal Applicable To No No Not Allowed Or Phone On All Working Days. Any All Bidders Upgrade/Update In Pki Solution Will Be Provided By Vendor Under Ats Period. 2. Components Should Always Be In Compliance With Cca Guidelines Under Support Period And Future Changes In Relation To Key Size, Algorithm Change Or Any New Ca Roots To Be Added ( As Per Cca Guidelines), Should Be Supported And Covered Under Ats Period. 3. Any Customization In Pki Solution If Required Will Be Covered Under Ats Support Of Pki Solution. 4. Client Component Should Be Compatible With Window 8, Window 10 Or Latest Release Of Microsoft Os And Red Hat Enterprise, Latest Version Of Popular Browsers Like Microsoft Internet Explorer 11 Or Above ,Microsoft Edge, Mozilla Firefox, Google Chrome Etc. Should Be Supported And Covered Under The Ats Period. 5.(A) In The Event Of Total Disruption Of Services Of Application (Ireps, Hrms,Ipas, Irpsm) Due To Pki Solution, Bidder Has To Resolve The Problem Within 12 Hours From The Time Of Reporting Of The Fault, Beyond Which System Will Be Treated As Down And Would Attract Penalty As Per The Penalty Clause No. 4(6) Hereunder. B)In The Event Of Partial Disruption Of Services Of Application (Ireps, Hrms,Ipas, Irpsm) Due To Pki Solution, Bidder Has To Resolve The Problem Within 24 Hours From The Time Of Reporting Of The Fault Beyond Which Penalty Will Be Applicable As Per The Penalty Clause No. 4(6) Hereunder. 2 Inspection By Consignee Normal Applicable To No No Not Allowed All Bidders 3 Escalation Matrix Should Be Provided By Normal Applicable To No No Not Allowed The Vendor. All Bidders 3.1 Bidder Is Requested To Sign Non-Disclosure Normal Applicable To No No Not Allowed Agreement (Nda) With Cris After All Bidders Receiving The Po. 3.2 Bidder Will Ensure Visit Of Oem Authorised Normal Applicable To No No Not Allowed Expert At Least Once Half-Yearly For All Bidders Health Check Upgrades /Updates, In Case Of No Failure Calls By Eps-Cris For Ats Of Pki Component Software. Page 3 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 3.3 Oem Will Ensure To Keep The Sw/Solution Normal Applicable To No No Not Allowed Security Patched To The Latest Version All Bidders Update Or Upgrade Post Installations, And After Every Re-Installation /Maintenance Activity. 3.4 Bidder Is Requested To Sign Non-Disclosure Normal Applicable To No No Not Allowed Agreement (Nda) With Cris After All Bidders Receiving The Po. 3.5 Bidder/Oem Will Ensure Backup Of All Normal Applicable To No No Not Allowed System And Os Conï¬Gurations/Parameters All Bidders Before Patches Installation. Bidder Will Ensure Recovery Of The System By Taking Backup In Case Of Failure/Unsuccessful Activity. Before Applying Patches On Production Bidder Will Ensure To Apply It ϬRst On Staging And Dr Set Up And Then After Successful Result Same Can Be Done On Production After Taking Proper Backup. 3.6 Penalty: : Penalties Will Be Applicable Normal Applicable To Yes Yes Not Allowed During The Period Of Ats. If Ireps/ Hrms/ All Bidders Aims/ Irpsm Application Total Service Failure Occurred Due To Issue In Pki Solution Of E-Mudhra Then Penalty Will Be Imposed @Rs 800 Per Hour. In Case Of Partial Failure Due To Pki Solution Integration Then Penalty Will Be Imposed @Rs 400 Per Hour. Penalties Shall Be Calculated On The Basis Of Total Service Failure As Well As Partial Failure. In Case Both Are Applicable The Higher One Shall Be Charged. Penalties Shall Be Deducted From The Amount Due For Payment Under This Contract. In Case Penalties Exceed The Invoice Amount, The Bidder Shall Have To Deposit The Due Penalty Amount Within 7 Days From The Date Of Issue Of Demand Letter. In Case The Bidder Does Not Deposit The Penalty Amount Within Stipulated Time, Cris Reserves The Right To Recover The Due Amount As Under: A) From Subsequent Bills For Ats Charges Etc. Or Any Other Bill Pertaining To This Contract, B) From Any Other Pending Bills Of The Bidder In Cris. C) From Security Deposit / Pbg Bond Furnished For This Contract Or Any Other Contract. The Overall Penalties Annually Shall Be Capped To 10% Of The Full Contract Value Including Taxes, Duties Etc. This Is In Addition To Ld. In Case The Total Penalty Exceeds The Maximum Limit I.E. 10% Of The Contract Value, Cris Reserves The Right To Cancel The Contract And Forfeit The Pbg Bond. 3.7 All Other Terms And Conditions As Per Cris Normal Applicable To Yes Yes Not Allowed Sbd Part I All Bidders 6. Documents Attached With Tender S.No. Document Name Document Description 1 5359351.Pdf Cris Sbd Part I The Tenderers In Their Bid Shall Indicate The Details Of Their Gst Jurisdictional Assessing Officers (Designation, Address & Email Id). In Case Of A Contract Award, A Copy Of Purchase Order Shall Be Immediately Forwarded By Purchaser To The Gst Jurisdictional Assessing Officer Mentioned In Tenderers Bid This Tender Complies With Public Procurement Policy (Make In India) Order 2017, Dated 15/06/2017, Issued By Page 4 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 Department Of Industrial Promotion And Policy, Ministry Of Commerce, Circulated Vide Railway Board Letter No. 2015/Rs(G)/779/5 Dated 03/08/2017 And 27/12/2017 And Amendments/ Revisions Thereof. As A Tender Inviting Authority, The Undersigned Has Ensured That The Issue Of This Tender Does Not Violate Provisions Of Gfr Regarding Procurement Through Gem. Digitally Signed By Amp1 ( Ranjeet Kumar ) Page 5 Of 5 Run Date/Time: 08/04/2025 17:19:42 , Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 2Nd Year (Fr Om 01.02.2026 To 31.01.2027) ] At (Location) Cep, Cris Delhi 1.00 Yearly 9 571500770017 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Cep, Cris Delhi 1.00 Yearly 10 571500780011 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 1St Year (Fro M 01.02.2025 To 31.01.2026) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 11 571500790016 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 2Nd Year (Fr Om 01.02.2026 To 31.01.2027) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 12 571500800010 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 3. T And C F.O.R Description Destination Delivery Period Description Delivery /Completion Rate Of Supply For All Items Completion : Within 7 Days --- Payment Terms S.No Description Payment Terms 1 100% Payment Of Ats Charges Will Be Released After Satisfactory Maintenance Provided By The Vendor At The End Of The Year. 4. Eligibility Conditions Special Eligibility Criteria S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 As Per Tender Conditions. Normal Applicable To Yes Yes Not Allowed All Bidders Page 2 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 5. Compliance Conditions Commercial-Compliance S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 Please Enter The Percentage Of Local Normal Applicable To No Yes Allowed Content In The Material Being OffEred. All Bidders (Optional) Please Enter 0 For Fully Imported Items, And 100 For Fully Indigenous Items. The Deï¬Nition And Calculation Of Local Content Shall Be In Accordance With The Make In India Policy As Incorporated In The Tender Conditions. Other Conditions S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 1. Support Will Be Provided Through Email Normal Applicable To No No Not Allowed Or Phone On All Working Days. Any All Bidders Upgrade/Update In Pki Solution Will Be Provided By Vendor Under Ats Period. 2. Components Should Always Be In Compliance With Cca Guidelines Under Support Period And Future Changes In Relation To Key Size, Algorithm Change Or Any New Ca Roots To Be Added ( As Per Cca Guidelines), Should Be Supported And Covered Under Ats Period. 3. Any Customization In Pki Solution If Required Will Be Covered Under Ats Support Of Pki Solution. 4. Client Component Should Be Compatible With Window 8, Window 10 Or Latest Release Of Microsoft Os And Red Hat Enterprise, Latest Version Of Popular Browsers Like Microsoft Internet Explorer 11 Or Above ,Microsoft Edge, Mozilla Firefox, Google Chrome Etc. Should Be Supported And Covered Under The Ats Period. 5.(A) In The Event Of Total Disruption Of Services Of Application (Ireps, Hrms,Ipas, Irpsm) Due To Pki Solution, Bidder Has To Resolve The Problem Within 12 Hours From The Time Of Reporting Of The Fault, Beyond Which System Will Be Treated As Down And Would Attract Penalty As Per The Penalty Clause No. 4(6) Hereunder. B)In The Event Of Partial Disruption Of Services Of Application (Ireps, Hrms,Ipas, Irpsm) Due To Pki Solution, Bidder Has To Resolve The Problem Within 24 Hours From The Time Of Reporting Of The Fault Beyond Which Penalty Will Be Applicable As Per The Penalty Clause No. 4(6) Hereunder. 2 Inspection By Consignee Normal Applicable To No No Not Allowed All Bidders 3 Escalation Matrix Should Be Provided By Normal Applicable To No No Not Allowed The Vendor. All Bidders 3.1 Bidder Is Requested To Sign Non-Disclosure Normal Applicable To No No Not Allowed Agreement (Nda) With Cris After All Bidders Receiving The Po. 3.2 Bidder Will Ensure Visit Of Oem Authorised Normal Applicable To No No Not Allowed Expert At Least Once Half-Yearly For All Bidders Health Check Upgrades /Updates, In Case Of No Failure Calls By Eps-Cris For Ats Of Pki Component Software. Page 3 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 3.3 Oem Will Ensure To Keep The Sw/Solution Normal Applicable To No No Not Allowed Security Patched To The Latest Version All Bidders Update Or Upgrade Post Installations, And After Every Re-Installation /Maintenance Activity. 3.4 Bidder Is Requested To Sign Non-Disclosure Normal Applicable To No No Not Allowed Agreement (Nda) With Cris After All Bidders Receiving The Po. 3.5 Bidder/Oem Will Ensure Backup Of All Normal Applicable To No No Not Allowed System And Os Conï¬Gurations/Parameters All Bidders Before Patches Installation. Bidder Will Ensure Recovery Of The System By Taking Backup In Case Of Failure/Unsuccessful Activity. Before Applying Patches On Production Bidder Will Ensure To Apply It ϬRst On Staging And Dr Set Up And Then After Successful Result Same Can Be Done On Production After Taking Proper Backup. 3.6 Penalty: : Penalties Will Be Applicable Normal Applicable To Yes Yes Not Allowed During The Period Of Ats. If Ireps/ Hrms/ All Bidders Aims/ Irpsm Application Total Service Failure Occurred Due To Issue In Pki Solution Of E-Mudhra Then Penalty Will Be Imposed @Rs 800 Per Hour. In Case Of Partial Failure Due To Pki Solution Integration Then Penalty Will Be Imposed @Rs 400 Per Hour. Penalties Shall Be Calculated On The Basis Of Total Service Failure As Well As Partial Failure. In Case Both Are Applicable The Higher One Shall Be Charged. Penalties Shall Be Deducted From The Amount Due For Payment Under This Contract. In Case Penalties Exceed The Invoice Amount, The Bidder Shall Have To Deposit The Due Penalty Amount Within 7 Days From The Date Of Issue Of Demand Letter. In Case The Bidder Does Not Deposit The Penalty Amount Within Stipulated Time, Cris Reserves The Right To Recover The Due Amount As Under: A) From Subsequent Bills For Ats Charges Etc. Or Any Other Bill Pertaining To This Contract, B) From Any Other Pending Bills Of The Bidder In Cris. C) From Security Deposit / Pbg Bond Furnished For This Contract Or Any Other Contract. The Overall Penalties Annually Shall Be Capped To 10% Of The Full Contract Value Including Taxes, Duties Etc. This Is In Addition To Ld. In Case The Total Penalty Exceeds The Maximum Limit I.E. 10% Of The Contract Value, Cris Reserves The Right To Cancel The Contract And Forfeit The Pbg Bond. 3.7 All Other Terms And Conditions As Per Cris Normal Applicable To Yes Yes Not Allowed Sbd Part I All Bidders 6. Documents Attached With Tender S.No. Document Name Document Description 1 5359351.Pdf Cris Sbd Part I The Tenderers In Their Bid Shall Indicate The Details Of Their Gst Jurisdictional Assessing Officers (Designation, Address & Email Id). In Case Of A Contract Award, A Copy Of Purchase Order Shall Be Immediately Forwarded By Purchaser To The Gst Jurisdictional Assessing Officer Mentioned In Tenderers Bid This Tender Complies With Public Procurement Policy (Make In India) Order 2017, Dated 15/06/2017, Issued By Page 4 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 Department Of Industrial Promotion And Policy, Ministry Of Commerce, Circulated Vide Railway Board Letter No. 2015/Rs(G)/779/5 Dated 03/08/2017 And 27/12/2017 And Amendments/ Revisions Thereof. As A Tender Inviting Authority, The Undersigned Has Ensured That The Issue Of This Tender Does Not Violate Provisions Of Gfr Regarding Procurement Through Gem. Digitally Signed By Amp1 ( Ranjeet Kumar ) Page 5 Of 5 Run Date/Time: 08/04/2025 17:19:42 , Annual Technical Support For Pki Solution From Emudhra For Irpsm Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Cep, Cris Delhi 1.00 Yearly 10 571500780011 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 1St Year (Fro M 01.02.2025 To 31.01.2026) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 11 571500790016 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 2Nd Year (Fr Om 01.02.2026 To 31.01.2027) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 12 571500800010 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 3. T And C F.O.R Description Destination Delivery Period Description Delivery /Completion Rate Of Supply For All Items Completion : Within 7 Days --- Payment Terms S.No Description Payment Terms 1 100% Payment Of Ats Charges Will Be Released After Satisfactory Maintenance Provided By The Vendor At The End Of The Year. 4. Eligibility Conditions Special Eligibility Criteria S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 As Per Tender Conditions. Normal Applicable To Yes Yes Not Allowed All Bidders Page 2 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 5. Compliance Conditions Commercial-Compliance S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 Please Enter The Percentage Of Local Normal Applicable To No Yes Allowed Content In The Material Being OffEred. All Bidders (Optional) Please Enter 0 For Fully Imported Items, And 100 For Fully Indigenous Items. The Deï¬Nition And Calculation Of Local Content Shall Be In Accordance With The Make In India Policy As Incorporated In The Tender Conditions. Other Conditions S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 1. Support Will Be Provided Through Email Normal Applicable To No No Not Allowed Or Phone On All Working Days. Any All Bidders Upgrade/Update In Pki Solution Will Be Provided By Vendor Under Ats Period. 2. Components Should Always Be In Compliance With Cca Guidelines Under Support Period And Future Changes In Relation To Key Size, Algorithm Change Or Any New Ca Roots To Be Added ( As Per Cca Guidelines), Should Be Supported And Covered Under Ats Period. 3. Any Customization In Pki Solution If Required Will Be Covered Under Ats Support Of Pki Solution. 4. Client Component Should Be Compatible With Window 8, Window 10 Or Latest Release Of Microsoft Os And Red Hat Enterprise, Latest Version Of Popular Browsers Like Microsoft Internet Explorer 11 Or Above ,Microsoft Edge, Mozilla Firefox, Google Chrome Etc. Should Be Supported And Covered Under The Ats Period. 5.(A) In The Event Of Total Disruption Of Services Of Application (Ireps, Hrms,Ipas, Irpsm) Due To Pki Solution, Bidder Has To Resolve The Problem Within 12 Hours From The Time Of Reporting Of The Fault, Beyond Which System Will Be Treated As Down And Would Attract Penalty As Per The Penalty Clause No. 4(6) Hereunder. B)In The Event Of Partial Disruption Of Services Of Application (Ireps, Hrms,Ipas, Irpsm) Due To Pki Solution, Bidder Has To Resolve The Problem Within 24 Hours From The Time Of Reporting Of The Fault Beyond Which Penalty Will Be Applicable As Per The Penalty Clause No. 4(6) Hereunder. 2 Inspection By Consignee Normal Applicable To No No Not Allowed All Bidders 3 Escalation Matrix Should Be Provided By Normal Applicable To No No Not Allowed The Vendor. All Bidders 3.1 Bidder Is Requested To Sign Non-Disclosure Normal Applicable To No No Not Allowed Agreement (Nda) With Cris After All Bidders Receiving The Po. 3.2 Bidder Will Ensure Visit Of Oem Authorised Normal Applicable To No No Not Allowed Expert At Least Once Half-Yearly For All Bidders Health Check Upgrades /Updates, In Case Of No Failure Calls By Eps-Cris For Ats Of Pki Component Software. Page 3 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 3.3 Oem Will Ensure To Keep The Sw/Solution Normal Applicable To No No Not Allowed Security Patched To The Latest Version All Bidders Update Or Upgrade Post Installations, And After Every Re-Installation /Maintenance Activity. 3.4 Bidder Is Requested To Sign Non-Disclosure Normal Applicable To No No Not Allowed Agreement (Nda) With Cris After All Bidders Receiving The Po. 3.5 Bidder/Oem Will Ensure Backup Of All Normal Applicable To No No Not Allowed System And Os Conï¬Gurations/Parameters All Bidders Before Patches Installation. Bidder Will Ensure Recovery Of The System By Taking Backup In Case Of Failure/Unsuccessful Activity. Before Applying Patches On Production Bidder Will Ensure To Apply It ϬRst On Staging And Dr Set Up And Then After Successful Result Same Can Be Done On Production After Taking Proper Backup. 3.6 Penalty: : Penalties Will Be Applicable Normal Applicable To Yes Yes Not Allowed During The Period Of Ats. If Ireps/ Hrms/ All Bidders Aims/ Irpsm Application Total Service Failure Occurred Due To Issue In Pki Solution Of E-Mudhra Then Penalty Will Be Imposed @Rs 800 Per Hour. In Case Of Partial Failure Due To Pki Solution Integration Then Penalty Will Be Imposed @Rs 400 Per Hour. Penalties Shall Be Calculated On The Basis Of Total Service Failure As Well As Partial Failure. In Case Both Are Applicable The Higher One Shall Be Charged. Penalties Shall Be Deducted From The Amount Due For Payment Under This Contract. In Case Penalties Exceed The Invoice Amount, The Bidder Shall Have To Deposit The Due Penalty Amount Within 7 Days From The Date Of Issue Of Demand Letter. In Case The Bidder Does Not Deposit The Penalty Amount Within Stipulated Time, Cris Reserves The Right To Recover The Due Amount As Under: A) From Subsequent Bills For Ats Charges Etc. Or Any Other Bill Pertaining To This Contract, B) From Any Other Pending Bills Of The Bidder In Cris. C) From Security Deposit / Pbg Bond Furnished For This Contract Or Any Other Contract. The Overall Penalties Annually Shall Be Capped To 10% Of The Full Contract Value Including Taxes, Duties Etc. This Is In Addition To Ld. In Case The Total Penalty Exceeds The Maximum Limit I.E. 10% Of The Contract Value, Cris Reserves The Right To Cancel The Contract And Forfeit The Pbg Bond. 3.7 All Other Terms And Conditions As Per Cris Normal Applicable To Yes Yes Not Allowed Sbd Part I All Bidders 6. Documents Attached With Tender S.No. Document Name Document Description 1 5359351.Pdf Cris Sbd Part I The Tenderers In Their Bid Shall Indicate The Details Of Their Gst Jurisdictional Assessing Officers (Designation, Address & Email Id). In Case Of A Contract Award, A Copy Of Purchase Order Shall Be Immediately Forwarded By Purchaser To The Gst Jurisdictional Assessing Officer Mentioned In Tenderers Bid This Tender Complies With Public Procurement Policy (Make In India) Order 2017, Dated 15/06/2017, Issued By Page 4 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 Department Of Industrial Promotion And Policy, Ministry Of Commerce, Circulated Vide Railway Board Letter No. 2015/Rs(G)/779/5 Dated 03/08/2017 And 27/12/2017 And Amendments/ Revisions Thereof. As A Tender Inviting Authority, The Undersigned Has Ensured That The Issue Of This Tender Does Not Violate Provisions Of Gfr Regarding Procurement Through Gem. Digitally Signed By Amp1 ( Ranjeet Kumar ) Page 5 Of 5 Run Date/Time: 08/04/2025 17:19:42 , Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 1St Year (Fro M 01.02.2025 To 31.01.2026) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 11 571500790016 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 2Nd Year (Fr Om 01.02.2026 To 31.01.2027) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 12 571500800010 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 3. T And C F.O.R Description Destination Delivery Period Description Delivery /Completion Rate Of Supply For All Items Completion : Within 7 Days --- Payment Terms S.No Description Payment Terms 1 100% Payment Of Ats Charges Will Be Released After Satisfactory Maintenance Provided By The Vendor At The End Of The Year. 4. Eligibility Conditions Special Eligibility Criteria S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 As Per Tender Conditions. Normal Applicable To Yes Yes Not Allowed All Bidders Page 2 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 5. Compliance Conditions Commercial-Compliance S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 Please Enter The Percentage Of Local Normal Applicable To No Yes Allowed Content In The Material Being OffEred. All Bidders (Optional) Please Enter 0 For Fully Imported Items, And 100 For Fully Indigenous Items. The Deï¬Nition And Calculation Of Local Content Shall Be In Accordance With The Make In India Policy As Incorporated In The Tender Conditions. Other Conditions S.No. Description Template Condition Confirmation Remarks Documents Applicability Required Allowed Uploading 1 1. Support Will Be Provided Through Email Normal Applicable To No No Not Allowed Or Phone On All Working Days. Any All Bidders Upgrade/Update In Pki Solution Will Be Provided By Vendor Under Ats Period. 2. Components Should Always Be In Compliance With Cca Guidelines Under Support Period And Future Changes In Relation To Key Size, Algorithm Change Or Any New Ca Roots To Be Added ( As Per Cca Guidelines), Should Be Supported And Covered Under Ats Period. 3. Any Customization In Pki Solution If Required Will Be Covered Under Ats Support Of Pki Solution. 4. Client Component Should Be Compatible With Window 8, Window 10 Or Latest Release Of Microsoft Os And Red Hat Enterprise, Latest Version Of Popular Browsers Like Microsoft Internet Explorer 11 Or Above ,Microsoft Edge, Mozilla Firefox, Google Chrome Etc. Should Be Supported And Covered Under The Ats Period. 5.(A) In The Event Of Total Disruption Of Services Of Application (Ireps, Hrms,Ipas, Irpsm) Due To Pki Solution, Bidder Has To Resolve The Problem Within 12 Hours From The Time Of Reporting Of The Fault, Beyond Which System Will Be Treated As Down And Would Attract Penalty As Per The Penalty Clause No. 4(6) Hereunder. B)In The Event Of Partial Disruption Of Services Of Application (Ireps, Hrms,Ipas, Irpsm) Due To Pki Solution, Bidder Has To Resolve The Problem Within 24 Hours From The Time Of Reporting Of The Fault Beyond Which Penalty Will Be Applicable As Per The Penalty Clause No. 4(6) Hereunder. 2 Inspection By Consignee Normal Applicable To No No Not Allowed All Bidders 3 Escalation Matrix Should Be Provided By Normal Applicable To No No Not Allowed The Vendor. All Bidders 3.1 Bidder Is Requested To Sign Non-Disclosure Normal Applicable To No No Not Allowed Agreement (Nda) With Cris After All Bidders Receiving The Po. 3.2 Bidder Will Ensure Visit Of Oem Authorised Normal Applicable To No No Not Allowed Expert At Least Once Half-Yearly For All Bidders Health Check Upgrades /Updates, In Case Of No Failure Calls By Eps-Cris For Ats Of Pki Component Software. Page 3 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 3.3 Oem Will Ensure To Keep The Sw/Solution Normal Applicable To No No Not Allowed Security Patched To The Latest Version All Bidders Update Or Upgrade Post Installations, And After Every Re-Installation /Maintenance Activity. 3.4 Bidder Is Requested To Sign Non-Disclosure Normal Applicable To No No Not Allowed Agreement (Nda) With Cris After All Bidders Receiving The Po. 3.5 Bidder/Oem Will Ensure Backup Of All Normal Applicable To No No Not Allowed System And Os Conï¬Gurations/Parameters All Bidders Before Patches Installation. Bidder Will Ensure Recovery Of The System By Taking Backup In Case Of Failure/Unsuccessful Activity. Before Applying Patches On Production Bidder Will Ensure To Apply It ϬRst On Staging And Dr Set Up And Then After Successful Result Same Can Be Done On Production After Taking Proper Backup. 3.6 Penalty: : Penalties Will Be Applicable Normal Applicable To Yes Yes Not Allowed During The Period Of Ats. If Ireps/ Hrms/ All Bidders Aims/ Irpsm Application Total Service Failure Occurred Due To Issue In Pki Solution Of E-Mudhra Then Penalty Will Be Imposed @Rs 800 Per Hour. In Case Of Partial Failure Due To Pki Solution Integration Then Penalty Will Be Imposed @Rs 400 Per Hour. Penalties Shall Be Calculated On The Basis Of Total Service Failure As Well As Partial Failure. In Case Both Are Applicable The Higher One Shall Be Charged. Penalties Shall Be Deducted From The Amount Due For Payment Under This Contract. In Case Penalties Exceed The Invoice Amount, The Bidder Shall Have To Deposit The Due Penalty Amount Within 7 Days From The Date Of Issue Of Demand Letter. In Case The Bidder Does Not Deposit The Penalty Amount Within Stipulated Time, Cris Reserves The Right To Recover The Due Amount As Under: A) From Subsequent Bills For Ats Charges Etc. Or Any Other Bill Pertaining To This Contract, B) From Any Other Pending Bills Of The Bidder In Cris. C) From Security Deposit / Pbg Bond Furnished For This Contract Or Any Other Contract. The Overall Penalties Annually Shall Be Capped To 10% Of The Full Contract Value Including Taxes, Duties Etc. This Is In Addition To Ld. In Case The Total Penalty Exceeds The Maximum Limit I.E. 10% Of The Contract Value, Cris Reserves The Right To Cancel The Contract And Forfeit The Pbg Bond. 3.7 All Other Terms And Conditions As Per Cris Normal Applicable To Yes Yes Not Allowed Sbd Part I All Bidders 6. Documents Attached With Tender S.No. Document Name Document Description 1 5359351.Pdf Cris Sbd Part I The Tenderers In Their Bid Shall Indicate The Details Of Their Gst Jurisdictional Assessing Officers (Designation, Address & Email Id). In Case Of A Contract Award, A Copy Of Purchase Order Shall Be Immediately Forwarded By Purchaser To The Gst Jurisdictional Assessing Officer Mentioned In Tenderers Bid This Tender Complies With Public Procurement Policy (Make In India) Order 2017, Dated 15/06/2017, Issued By Page 4 Of 5 Run Date/Time: 08/04/2025 17:19:42Procurement/Cris Tender Document Tender No 01255095 Closing Date/Time 22/04/2025 15:30 Department Of Industrial Promotion And Policy, Ministry Of Commerce, Circulated Vide Railway Board Letter No. 2015/Rs(G)/779/5 Dated 03/08/2017 And 27/12/2017 And Amendments/ Revisions Thereof. As A Tender Inviting Authority, The Undersigned Has Ensured That The Issue Of This Tender Does Not Violate Provisions Of Gfr Regarding Procurement Through Gem. Digitally Signed By Amp1 ( Ranjeet Kumar ) Page 5 Of 5 Run Date/Time: 08/04/2025 17:19:42 , Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 2Nd Year (Fr Om 01.02.2026 To 31.01.2027) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 12 571500800010 Service Non Stock --- Yes Consignee Inr (Y) Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 3. T And C F.O.R Description Destination Delivery Period Description Delivery /Completion Rate Of Supply For All Items Completion : Within 7 Days --- Payment Terms S.No Description Payment Terms 1 100% Payment Of Ats Charges Will Be Released After Satisfactory Maintenance Provided By The Vendor At The End Of The Year. 4. Eligibility Conditions Special Eligibility Criteria S.No. Description , Annual Technical Support For Pki Solution From Emudhra For Hrms Application For 3Rd Year (Fr Om 01.02.2027 To 31.01.2028) ] At (Location) Gm/Hrms, Cris Delhi 1.00 Yearly 3.
