Tender For 2000159744-Ifm Services For Madhav Square Olpad o PR No. PR Item RFQ Item Services for line Item Quantity UOM Technical Details Other Details 1 2000159744 10 10 10 OPERATION,MAINTENANCE & HOUSEKEEPING OF 12 MON 20 OPERATION,MAINTENANCE & HOUSEKEEPING OF 12 MON 30 PROFESSIONAL FEES 12 MON Email : tejal.thakkar@ext.amns.in Contact : Name : Tejal Thakkar Item Details : IFM SERVICES FOR AM/NS RESIDENCY- Madhav Square, Olpad Technical Contact Person SAURABH VIRMANI 9558169891 Scope of Work- Vendor: - Location: AM/NS RESIDENCY-MADHAV SQUARE, OLPAD Site Working Hours: 24hrs 7days. Management Staff: 9 Hours X 7 Days Service Partner Staff: 8 Hours X 7 Days Allied Services: As per attached annexure and detailed scope of work Vendor Responsibilities: The vendor will be responsible for providing manpower for managing IFM services 24x7x365 to support various utilities and infrastructure services at the premises. The detailed scope of work includes: Wardens (Boys and Lady) at Site: Minimum qualification: Graduate in any field. Relevant experience: More than 6 years. Age range: 30 to 40 years. Responsibilities: Overseeing the day-to-day operations of the hostel. Ensuring the safety and well-being of residents. Handling resident concerns and complaints. Coordinating with other staff members for effective management. Property Manager: Bachelors degree in business administration, real estate management, or related field (preferred). Minimum of 8-10 years of experience in property management. Strong knowledge of property management principles and practices. Age range: 30 to 40 years Overseeing the overall management of the property. To abide by the scope of work order T<(>&<)>C Coordination with vendors and contractors for maintenance and repair work. Ensuring compliance with regulations and safety standards. The position may require occasional evening or weekend availability to address property emergencies or attend meetings. Assistant Manager: Minimum qualification: Graduate in any field. Relevant experience: 4 to 6 years Assisting the property manager in daily operations. Handling administrative tasks such as record-keeping and reporting. Assisting with resident communication and conflict resolution. Supporting other staff members as needed. Overall Day-to-Day Operations: Page 2 of 8 ArcelorMittal Nippon Steel India Limited AM/NS HAZIRA PLANT 27th KM, Surat-Hazira Road,,HAZIRA,394270,Gujarat,India GSTIN 24AAACE1741P1ZN PAN AAACE1741P CIN U27100GJ1976FLC013787 Request for Quotation Number 6000122652 Date 23.10.2024 Submission Date 02.11.2024 Coll Req No AMNS deals with OEMs directly. We are very well equipped in every way to import / buy our goods directly from OEMs from any part of the world in a professional manner. We also use the vast global networks of our parent companies where necessary. We do not welcome any contact from intermediaries or Indian Agents of vendors. We assure all OEMs that you do not need to engage anyone to manage your transactions with us.Kindly respond to our RFQs and deal with our officials directly without involving any agents or intermediaries. Offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. Contact for this RFQ null Shail Kumari Yadav Contact Email ShailKumari.Yadav@ext.amns.in MATERIALS / SERVICES Please acknowledge receipt of the RFQ And provide your best quote for below given RFQ details. SR. No PR No. PR Item RFQ Item Services for line Item Quantity UOM Technical Details Other Details Ensuring smooth operation of all facilities and services. Handling resident inquiries and concerns promptly. Coordinating with vendors and contractors for maintenance and repair work. Maintaining records and documentation related to property management activities. Help Desk High school diploma or equivalent; college degree preferred. Prior customer service experience, preferably in property management or a related field. Strong organizational and multitasking abilities Provide exceptional customer service to residents and guests, addressing inquiries and service requests promptly and professionally. Manage incoming calls and emails, triaging requests and escalating urgent matters to the appropriate personnel. Maintain accurate and up-to-date records of all resident interactions and service requests. Conduct regular follow-ups with residents to ensure satisfaction and address any outstanding concerns. Assist with property inspections and ensure compliance with safety and property management standards. The position may require occasional evening or weekend availability to address residents’ needs. Technical Team (Plumbers, Electricians, etc.): Providing maintenance and repair services for plumbing and electrical systems. Minimum of 5-8 years of experience. Conducting regular inspections and preventive maintenance. Responding to emergency repair requests. Ensuring compliance with safety regulations. Conduct daily visual inspections of the lift to ensure it is in proper working condition. Check for any unusual sounds, odors, or issues with doors, buttons, or lights. Housekeeping Supervisor: Relevant experience: 3 to 5 years Supervising housekeeping staff to ensure cleanliness and hygiene standards are met. Scheduling cleaning tasks and maintaining cleaning supplies. Training new housekeeping staff. Conducting regular inspections to ensure quality standards are maintained. Regularly clean the lift interior, including the walls, floor, and control panel. Ensure that all surfaces are free of dirt, and dust. Housekeeping Staff: Performing cleaning duties as assigned. Maintaining cleanliness in common areas, bathrooms, and resident rooms. Reporting maintenance issues to the supervisor. Assisting with laundry services if required. Horticulture (Soft Landscape) All plants (grass, ground cover, bushes, and trees) shall be maintained in a proper fashion, which will include irrigating, fertilizing, disinfecting, pruning, trimming etc. as required. Minimum of 5-8 years of experience. Any plant material which dies shall be replaced with the same species of the same maturity (similar height, girth, foliage-spread etc.) as that of other plants of the species in the vicinity. Pest control Rodent control and general disinfestations of all common areas and accommodation to be executed periodically. Mosquito control to be taken care of properly. Management Responsibilities: Define the roles and responsibilities of the hostel management team. Front desk operations. Complaint management. (End to End solution till the closure of Page 3 of 8 ArcelorMittal Nippon Steel India Limited AM/NS HAZIRA PLANT 27th KM, Surat-Hazira Road,,HAZIRA,394270,Gujarat,India GSTIN 24AAACE1741P1ZN PAN AAACE1741P CIN U27100GJ1976FLC013787 Request for Quotation Number 6000122652 Date 23.10.2024 Submission Date 02.11.2024 Coll Req No AMNS deals with OEMs directly. We are very well equipped in every way to import / buy our goods directly from OEMs from any part of the world in a professional manner. We also use the vast global networks of our parent companies where necessary. We do not welcome any contact from intermediaries or Indian Agents of vendors. We assure all OEMs that you do not need to engage anyone to manage your transactions with us.Kindly respond to our RFQs and deal with our officials directly without involving any agents or intermediaries. Offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. Contact for this RFQ null Shail Kumari Yadav Contact Email ShailKumari.Yadav@ext.amns.in MATERIALS / SERVICES Please acknowledge receipt of the RFQ And provide your best quote for below given RFQ details. SR. No PR No. PR Item RFQ Item Services for line Item Quantity UOM Technical Details Other Details complaint) Reservations and check-ins/check-outs. Guest services and support. Security measures. Inventory management. Financial management and reporting. Maintenance Responsibilities. Vendor Management. MIS management. AMC Management. Laundry Management with client appointed Vendor. Courier/Postal service management with Client appointed Vendor. LT and Distribution Panel System: Managing Power/ Electricity Distribution system for common area Equipment’s as well as the inside the Staff Accommodation through Engineering services staffs. Maintains proper record of Electricity Consumption. Coordinate with the AMC vendors to follow the schedule Preventive maintenance and check. Ensuring the proper check and related services reports/ checklist reporting Water Supply System Operation and Maintenance: Manage all water supply pumps systems and control panels are managed as specified in manuals furnished by manufacturers/original installation contractors as advised through MEP staff and AMC vendor. All Related Mechanical/Electrical Equipment PPM or Imparted SOP need to be followed. Manage the client appointed O<(>&<)>M to ensure OEM / services. Responsible for any inspection and fault rectification for Pump and Control panels. Ensuring the Pumping system should be operated in AUTO mode. STP/WTP Operation and Maintenance: Ensure STP/WTP plant Operation to treating the Wastewater. Related pumps and panels, Filters are managed as specified in manuals furnished by manufacturers/original installation contractors as advised through MEP staff and AMC vendor. Checking & Maintaining parameters for water quality Manage the client appointed O<(>&<)>M/AMC Vendor to ensure the timely inspection/service through Vendor. Coordinate with O<(>&<)>M for timely inspection. SPLIT ACs/VRVs (HVAC) System Operation and Maintenance: Vendors should ensure best usage of Comfort ACs in Accommodation & office. The preventive maintenance of Comfort ACs includes following: Cleaning up of unit & Air filter. Cleaning of cooling coil & condenser coil. Checking of driver belt & replacement, if necessary, through O<(>&<)>M. Lubrication of bearings if necessary. Checking up of operating of unit, controller & condenser. Combing of fins of condenser & evaporate coil if necessary. Measurement of current of all individual equipment. Checking of all overload relay settings. Checking of all electrical components for loose connections & tighten if necessary. Checking of refrigeration piping of gas leakage. Checking pulleys, motor mounts, and condenser fan mounts etc. Page 4 of 8 ArcelorMittal Nippon Steel India Limited AM/NS HAZIRA PLANT 27th KM, Surat-Hazira Road,,HAZIRA,394270,Gujarat,India GSTIN 24AAACE1741P1ZN PAN AAACE1741P CIN U27100GJ1976FLC013787 Request for Quotation Number 6000122652 Date 23.10.2024 Submission Date 02.11.2024 Coll Req No AMNS deals with OEMs directly. We are very well equipped in every way to import / buy our goods directly from OEMs from any part of the world in a professional manner. We also use the vast global networks of our parent companies where necessary. We do not welcome any contact from intermediaries or Indian Agents of vendors. We assure all OEMs that you do not need to engage anyone to manage your transactions with us.Kindly respond to our RFQs and deal with our officials directly without involving any agents or intermediaries. Offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. Contact for this RFQ null Shail Kumari Yadav Contact Email ShailKumari.Yadav@ext.amns.in MATERIALS / SERVICES Please acknowledge receipt of the RFQ And provide your best quote for below given RFQ details. SR. No PR No. PR Item RFQ Item Services for line Item Quantity UOM Technical Details Other Details Manage the client appointed O<(>&<)>M to ensure OEM / service vendor. Coordinate with O<(>&<)>M for timely inspection. CCTV Operation Technician Should ensure Best Operation of CCTVs. CCTV Cameras. Multiple port DVR with 4 TB Hard Disks in each DVR. Technician should ensure regular backup of CCTV Recordings as per SOP. Technicians should provide necessary support in changing CCTV cable connections if required in premises. Earthing Maintenance Technicians ensure Earth Resistance is less than 2 Ohms. Technicians should ensure regular watering of all Earth Pits. In case of revamp of Earth pits, new Earth pits would have a warranty for specific period. Maintenance of Existing Earth pits would continue. Lighting Maintenance Technicians need to ensure of all lights Operations of entire Premises. Faulty lights should be repaired or replaced on time. Technical team need to maintain proper lighting inventory. Technicians need to ensure proper cleaning and PPM. Related DBs Maintenance need to ensure by technical Team. Monthly Inspection reports will be prepared and submitted. Plumbing Services Plumber needs to ensure timely water supply at all Accommodation and other utilities Areas. Any Plumbing complaint Like water tap leakage/line leakage or any other accessories leakage of washroom and Kitchen at Staff accommodation need to be attended immediately on timely. Complaint about any damage/leakages of Plumbing Distribution system at common area as well as inside the staff accommodation shall be attend & Repair. Clogging issue of Drainage system and supply line also be taken care by Technician. Any other Modification and changes are subjected to the client approval and consent. Maintained the Proper record of inventory. To clean, on a regular basis, all underground and overhead tanks and to ensure there are no deposits/sediments or algae growth. Water Geyser Checking water heater temperature setting at 120° Fahrenheit for optimal performance. Flush out your water heater to remove any sediment. Sediment causes corrosion, reduces efficiency, and shortens your water heater life span. Checking and repairing to prevent causing a leak. Need to ensure the major challenge or Equipment failure shall be acknowledged with AMC vendor to repair. Maintain the service report log of AMC vendor. Home Appliance (TV, Fridge, RO, Washing Machine etc.) Received complain need to ensure the timely Closure with OEM/AMC vendor. Regular servicing needs to be ensured through Service Provider. Carpentry work The technician shall be responsible for taking care of minor carpentry, section window or other Related Maintenance work at Staff accommodation as well as Common area. Technician shall be responsible to repair minor damage of Home Furniture. Common area upkeep services Dry and wet mopping of all accommodation daily including floor washroom and other adjacent area. Deep cleaning with scrubbing machine to be done monthly once for each accommodation. Dry mopping of all utility areas. Page 5 of 8 ArcelorMittal Nippon Steel India Limited AM/NS HAZIRA PLANT 27th KM, Surat-Hazira Road,,HAZIRA,394270,Gujarat,India GSTIN 24AAACE1741P1ZN PAN AAACE1741P CIN U27100GJ1976FLC013787 Request for Quotation Number 6000122652 Date 23.10.2024 Submission Date 02.11.2024 Coll Req No AMNS deals with OEMs directly. We are very well equipped in every way to import / buy our goods directly from OEMs from any part of the world in a professional manner. We also use the vast global networks of our parent companies where necessary. We do not welcome any contact from intermediaries or Indian Agents of vendors. We assure all OEMs that you do not need to engage anyone to manage your transactions with us.Kindly respond to our RFQs and deal with our officials directly without involving any agents or intermediaries. Offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. Contact for this RFQ null Shail Kumari Yadav Contact Email ShailKumari.Yadav@ext.amns.in MATERIALS / SERVICES Please acknowledge receipt of the RFQ And provide your best quote for below given RFQ details. SR. No PR No. PR Item RFQ Item Services for line Item Quantity UOM Technical Details Other Details Staircase Terrace, parking area lobby porch cleaning to be done. The terrace be cleaned once in 15 days. During monsoon the cleaning work to be done on a weekly basis. Upkeep of all utilities by way of cleaning all equipment. Cleaning of toilets and sanitary fittings in common accommodation as well as common area and office. All cleaning related logbooks, checklists, material and staff monitoring systems. Dry moping of the approach areas to be done daily. Cleaning of light fixtures on monthly basis Removal of cobwebs to be done on a weekly basis. Polishing of brass / copper fixtures to be done on monthly basis. Cleaning and upkeep of all signage, hoardings etc. to be done weekly. Cleaning of mirrors, glass doors, glass windows, etc. to be done on a weekly basis. Garbage collection from individual unit. Ensuring the Segregated garbage collection from all accommodations Emptying all waste bins, ashtrays (if applicable) from all accommodations, and washing or wiping them clean with damp cloth<(>,<)> All waste from wastepaper baskets will be collected and deposited in the building’s waste containers. Cleaning of Roads to be carried out. Garbage Disposal To co-ordinate with authorized garbage lifting authorities and supervise that wet, disposable and non-disposable garbage are segregated and disposed of accordingly. Indoor Sports Facility Maintaining the assets in good and operational condition always Maintaining the gym operations and the equipment. Maintaining the healthiness & decorum of the place Maintaining all logs and registers irrespective to the club house. Providing healthy guidelines to the provided facilities to ensure the safety of the asset. Test and Checks Carry out environmental tests concerning water, air and such like natural resources, from time to time. Cost will be borne by Client. Reporting/ DELIVERABLES Daily Reports to be shared with Client. MMR Reports to be shared and reviewed with Client. QBR Reports to be shared and reviewed with Client. Audit Reports and scores to be shared and reviewed with Client. Reports for technical, Fire, Housekeeping, Security and Documentation and health of amenities. Number of Trainings on FM services per month Consumption of consumables and inventory. Mechanical System Reports. Electrical System Reports AMC activities for the Month detailing actual Vs scheduled. Highlight critical issues / problems with recommended solutions which should contain the technical recommendations / alternatives, cost, time, schedules, etc. All deviations and exceptions. Suggestions, if any, for modifications, up gradation with supporting estimate. Accident/Incident report etc. Management Responsibilities: Define the roles and responsibilities of the hostel management team. Front desk operations. Complaint management. (End to End solution till the closure of complaint) Reservations and check-ins/check-outs. Guest services and support. Security measures. Inventory management. Page 6 of 8 ArcelorMittal Nippon Steel India Limited AM/NS HAZIRA PLANT 27th KM, Surat-Hazira Road,,HAZIRA,394270,Gujarat,India GSTIN 24AAACE1741P1ZN PAN AAACE1741P CIN U27100GJ1976FLC013787 Request for Quotation Number 6000122652 Date 23.10.2024 Submission Date 02.11.2024 Coll Req No AMNS deals with OEMs directly. We are very well equipped in every way to import / buy our goods directly from OEMs from any part of the world in a professional manner. We also use the vast global networks of our parent companies where necessary. We do not welcome any contact from intermediaries or Indian Agents of vendors. We assure all OEMs that you do not need to engage anyone to manage your transactions with us.Kindly respond to our RFQs and deal with our officials directly without involving any agents or intermediaries. Offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. Contact for this RFQ null Shail Kumari Yadav Contact Email ShailKumari.Yadav@ext.amns.in MATERIALS / SERVICES Please acknowledge receipt of the RFQ And provide your best quote for below given RFQ details. SR. No PR No. PR Item RFQ Item Services for line Item Quantity UOM Technical Details Other Details Financial management and reporting. Maintenance Responsibilities. Vendor Management. MIS management. AMC Management. Laundry Management with client appointed Vendor. Courier/Postal service management with Client appointed Vendor. Billing Management. Health Safety and Environment Responsible to prepare work procedures for all routine and non-routine work activities, will get it approved from the Client and maintain updated all the time. Ensure identification of hazards associated with all routine & non-routine activities and shall also ensure Risk Assessment and take adequate Corrective and Preventive measures to mitigate the Hazards & associated Risk with proper approvals from Client. Maintain updated necessary documentation related to all work procedures, equipment and machines, etc. through Engineering service vendor staff. MEP Service provider ensures the work permit system while performing hazardous work activities through Security services vendor staffs. All lifting tools and tackles should be tested from Competent Person which is recognized by the concerned Government Agency. The representative of KFIPL will ensure, by means of inspection, operation, tests that the Fire Fighting System, Electrical services, Machines and Equipment, Tools & tackles are functioning safely and will give undertaking in writing to the Client every month. Training & Development: Vendor responsible for ensuring the fortnightly training of deployed staff. Every Training contain the different topics. Penalty: Complaint/Negative Feedback: Penalty of Rs. 2000 per instance. Shortage of Material: Rs. 5000 or actual cost deduction for material shortage. Shortage of Manpower: In case of a shortfall in agreed deployment. Warning in writing. Penalty on basis of actual attendance per month – Performance Range Penalty Amount 100-98 percent 45,000.00 98-96 percent 90,000.00 96-94 percent 1,35,000.00 94-90 percent 2,25,000.00 90-85 percent 3,30,000.00 85-80 percent 4,40,000.00 Less than 80 percent 7,00,000.00 Scope of Work- AMNSI: - Security Services in AMNS Scope Specific Penalty for nonperformance by vendor and must be cardinally measured: Yes Item description Unit IFM charges-AMNS Residency- Madhav Square, Olpad (Including Management fees) Unit MON Total Quantity 12 Page 7 of 8 ArcelorMittal Nippon Steel India Limited AM/NS HAZIRA PLANT 27th KM, Surat-Hazira Road,,HAZIRA,394270,Gujarat,India GSTIN 24AAACE1741P1ZN PAN AAACE1741P CIN U27100GJ1976FLC013787 Request for Quotation Number 6000122652 Date 23.10.2024 Submission Date 02.11.2024 Coll Req No AMNS deals with OEMs directly. We are very well equipped in every way to import / buy our goods directly from OEMs from any part of the world in a professional manner. We also use the vast global networks of our parent companies where necessary. We do not welcome any contact from intermediaries or Indian Agents of vendors. We assure all OEMs that you do not need to engage anyone to manage your transactions with us.Kindly respond to our RFQs and deal with our officials directly without involving any agents or intermediaries. Offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. Contact for this RFQ null Shail Kumari Yadav Contact Email ShailKumari.Yadav@ext.amns.in MATERIALS / SERVICES Please acknowledge receipt of the RFQ And provide your best quote for below given RFQ details. SR. No PR No. PR Item RFQ Item Services for line Item Quantity UOM Technical Details Other Details Item description Management Staff 9 Hours X 7 Days Item description Assistant Manager- 1 Unit NO Total Quantity 1 Item description Helpdesk cum Pump Operator 2 Unit NO Total Quantity 2 Item description Warden-3 Unit NO Total Quantity 3 Item description Service Partner Staff (Technical Service) - 8 Hours X 7 Days Item description Plumber- 1 Unit NO Total Quantity 1 Item description Electrician-2 Unit NO Total Quantity 2 Item description Carpenter-1 Unit NO Total Quantity 1 Service Partner Staff (Soft Service) - 8 Hours X 7 Days Item description Housekeeper -09 Unit NO Total Quantity 9 Item description Supervisor HK (Block representative) - 1 Unit NO Total Quantity 1 Item description Horticulture-1 Unit NO Total Quantity 1 Description IFM charges for AMNS Residency- Madhav Square, Olpad- (billing at actuals) Quantity 12 Unit Page 8 of 8 ArcelorMittal Nippon Steel India Limited AM/NS HAZIRA PLANT 27th KM, Surat-Hazira Road,,HAZIRA,394270,Gujarat,India GSTIN 24AAACE1741P1ZN PAN AAACE1741P CIN U27100GJ1976FLC013787 Request for Quotation Number 6000122652 Date 23.10.2024 Submission Date 02.11.2024 Coll Req No AMNS deals with OEMs directly. We are very well equipped in every way to import / buy our goods directly from OEMs from any part of the world in a professional manner. We also use the vast global networks of our parent companies where necessary. We do not welcome any contact from intermediaries or Indian Agents of vendors. We assure all OEMs that you do not need to engage anyone to manage your transactions with us.Kindly respond to our RFQs and deal with our officials directly without involving any agents or intermediaries. Offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. Contact for this RFQ null Shail Kumari Yadav Contact Email ShailKumari.Yadav@ext.amns.in MATERIALS / SERVICES Please acknowledge receipt of the RFQ And provide your best quote for below given RFQ details. SR. No PR No. PR Item RFQ Item Services for line Item Quantity UOM Technical Details Other Details Month Description Various Maintenance job and purchasing at site specific (as and when required basis) Quantity 12 Unit Month Description Management Fee Quantity 12 Unit Month
