Bids Are Invited For Custom Bid For Services - Reminder System - National Internet Exchange Of India (Nixi) Desires To Have A Reminder System For Its Various Business Units To Connect To Their Different Customer & Stakeholders Through Different Communica, New Delhi-Delhi

Bids Are Invited For Custom Bid For Services - Reminder System - National Internet Exchange of India (NIXI) desires to have a Reminder System for its various business units to connect to their different customer & stakeholders through different communication modes: SMS, Email and Voice (All channels hosted in-house) from Single platform to engage with existing subscriber base and acquisition of new subscribers. In this connection, company would like to invite Proposal from a reputed and experienced vendor who can provide end-to-end solution. All Initiatives of NIXI must be integrated in the same platform as and when required. Below are some illustrative Statement of Work (SOW). 1. Renewal reminder use can be automated to send Omni-channel communication to user for renewing their subscription. 2. Increase number of communication by nudging the customers/users. 3. Vendor provides training for integration for a period of at least 1 week to the 5 or more designated officer/s of NIXI. System Acceptance Testing Unsatisfactory performance of the System may result in rejection of part or all of the system under Acceptance testing. Acceptance testing will run for one week. Acceptance test will end when the performance of the system met the Functional & Technical requirement. At the end of the successful completion of the acceptance test, the System shall be accepted. Training The vendor shall organize training for NIXI staff on the designated platform, whenever required. Reference documents needs to be submitted promptly once the platform updates & updated SOP needs to be submitted on time. Other Terms and Conditions 1. The proposal is initially for a period of One (02) Years & extendable for a further period of two (02) years with mutual consent. 2. The contract shall remain in force from the date of entering into contract but it can be terminated at any time and any stage by the NIXI during the validity of the contract without assigning any reason. No claim or damage on account of such termination of the contract shall be entertained. 3. The Vendor will provide Project Manager who will act as a single point of contact for all activities regarding this project. The Project Manager will be required to make on-site decisions regarding the scope of the work and any changes required by the work. 4. Vendor should specify only a single solution which is cost-effective and meets NIXI’s requirement and should not include any alternatives. 5. All design requirements should be worked around the requirements given by NIXI. 6. All Version upgrade should be free, i.e. there should not be any Licensing Cost. While quoting, the vendors should anticipate the version /product changes during the entire project period and should budget the same in their commercial proposal. 7. The vendor will be responsible to provide complete documentation of the solution (Print (three copies) and Soft copy) which includes but not limited to the following: a. User Manuals; including Error Messages, their meanings and action steps. b. Technical Integration Documents 8. Vendor shall be responsible for Knowledge transfer to the incoming vendor at the end of contract period. This shall will includes amongst other, System walkthrough and hands on support for minimum of 2weeks. 9. The Vendor shall be responsible for security/upkeep of data maintained on portal located in its owned/hired data centre through proper security devices like Firewall protection, IDS, IPS etc. The vendor should create back-up of the transaction data and maintain the same in a secured/protected environment. Any variations against the prescribed norms interpolation/tempering made by foreign elements shall be detected and reported to NIXI immediately who will then decide about the offence, if at all any, committed and take such action as deemed necessary for investigation and prosecution of the person(s) responsible for such offence under the Information Technology Act 2000 and its amendments or such other relevant provisions applicable to the cyber offences. 10. Vendor should respond to systems failure in timely manner; they must diagnose, respond and solve problem/issues related to online payment services in accordance with the SLAs (Service-Level Arguments)/ Merchant Legal Agreement. 11. The vendor should not capture/store/use/share any of the candidate information (like membership number, name, date of birth, phone number, card details etc.) for any purpose. Total Quantity :

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INR 100000.0 /-

INR 36 Lakhs /-