Bids Are Invited For Custom Bid For Services -Request For Proposal For Procurement Of It Support Service (Annual Maintenance Contract & Facility Management Services), 1. Onsite Comprehensive Maintenance Support For All It Equipment As Per List Given In A, Nagpur-Maharashtra

Bids Are Invited For Custom Bid For Services -Request for Proposal For Procurement of IT Support Service (Annual Maintenance Contract & Facility Management Services), 1. Onsite comprehensive Maintenance Support for all IT Equipment as per list given in Annexure-6 at offices under HO. 2. Onsite Facility Management Services for assets under AMC as per list given in Annexure-6, assets under OEM/Supplier warranty and onsite support to employees of HO (NBCC, Oriental House & Scindia House) and OSTC while performing their duties from home in Delhi/NCR. Onsite support to OICL employees working from home in Delhi/NCR may be done on best effort basis. The Facility Management services shall consist of following: i. Support for installation/reinstallation/uninstallation of Operating System, Device drivers, configuration of computer peripherals, Adobe Reader, Open Office, MSOffice (Licensed Version), Hindi Typing Software, INLIAS configuration, and any other software required in office PCs for OICL functioning. ii. Client /Agents Management and patch update Management in OICL’s PCs in coordination with Head Office and OSTC teams for:- a. Centralised Anti-virus software (Checkpoint etc) b. Enterprise Management Solution (Motadata etc) c. Centralized Helpdesk (Motadata) at HO. d. Biometric Solution (Secugen) e. Data Loss Prevention (DLP) Solution f. Network Access Control (NAC) g. Mail Microsoft Exchange and/or Zimbra h. Enterprise Content Management (EMC - Documentum) i. Any other application required for OICL functioning. iii. Domain Joining of PCs including proxy server settings in PCs in coordination with HO team. iv. Configuration/reconfiguration of Network Switches. v. Coordinate with OEM/ Supplier for support for Items under warranty. 3. Service Desk Management at HO. Service calls will be recorded and monitored through centralized Helpdesk portal (Motadata etc) installed at OICL HO. 4. The Bidder shall deploy 1 Resident Engineers and 1 Helpdesk Coordinator at RO Nagpur subject to acceptance by OICL. OICL may at its discretion ask the bidder to deploy additional resources, OICL will make the payment of the additional resource on the Pro-rata basis as per the Base Unit Price provided in the commercial (Table -2). 5. The Service Engineer/Resident Engineer should have minimum two years of relevant experience in managing PC Hardware, LAN Services and Network Switches. 6. Remote Call Maintenance for IT Assets mentioned in Annexure-6 installed at RO and to users of offices under RO Nagpur while working from home. 7. Quarterly Preventive Maintenance Activity in all the Offices of RO Pune. PM activities should be planned before each quarter start and details shall be shared with the OICL team. 8. Maintenance of Local Area Network (LAN), which includes reconfiguration of network switches, maintenance & replacement of I/O ports and existing LAN Cabling. 9. Office wise earthing parameters Voltage (P-N, P-E and N-E) should be measured with the help of meter during Preventive Maintenance activity of UPS. In case earthing parameters are beyond permissible limits, the same should be discussed with HO for issue resolution. The standard earthing parameters are: Phase to Neutral (PN): 220V-240V Phase to Earth (PE): 220V-240V Neutral to Earth (NE): 0.5V -3 V. ---- Total Quantity :

Refer document

Refer document

INR 50 Lakhs /-