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| 1 | Part (A) ERP System Licenses |
| 2 | Full Use - ERP Application Users (including all the modules as mentioned in Table 2.4.4) |
| 3 | Self Service |
| 4 | Payroll |
| 5 | License fee for MBC Licenses for Smart Meters with Portal, Mobileand Advanced Analytics |
| 6 | License fee for Asset Maintenance Solutions |
| 7 | Document Management System |
| 8 | Portal development/configuration with Domain registration |
| 9 | Consumer Mobile Application |
| 10 | Employee Mobile Application |
| 11 | Field Force Enable Mobile Application |
| 12 | Call Centre Application |
| 13 | Meter Data Management Solution (minimum 300 Users) |
| 14 | Implementation and integration of Metering, Billing, and Collection (MBC) System - Core electrical utility solutions |
| 15 | Installation and Administration activities for complete implementation and support activities for ERP |
| 16 | MDM Systems implementation and integration with HES, ERP (MBC), CRM / CIM, ADMS/SCADA, Portals, Call Centre Application, SoC, NoMC, Mobile, Applications, Data Lake/Business Warehouse/Analytics, and other Utility solutions |
| 17 | Data flow integration between HES (different OEMs) and MDMS, and all intended downstream systems |
| 18 | Part (B.1) End User Devices |
| 19 | Desktops with UPS and all connectivity |
| 20 | Printers |
| 21 | Multi-Function printer (Printer, Scanner, Xerox and Fax) |
| 22 | Scanners |
| 23 | One time implementation and installation of OS Custom Copy with SOE approved by BEST. Support with help desk. |
| 24 | Part (B.2) Office Software Licenses with comprehensive end point protection including Advanced Threat Protection, Anti-Virus, - user profile |
| 25 | A comprehensive office suite for top management including but not limited to Office applications (Word, Excel, Power Point, OneNote, Publisher, Access) on up to 5 PCs/Macs, 5 tablets, and 5 Mobile devices per user. Office on the Web and Mobile. Email and calendar (Outlook, Exchange); Collaboration tool for meetings; Device and App Management; Social and Intranet for internal communications; File and content (5TB per user); Work Management; Advanced Analytics; Identity and Access Management; Advanced Threat Protection; Information Protection; Security Management; Compliance Management for assess compliance risks, govern and protect sensitive data, and respond to regulatory requirements. |
| 26 | A comprehensive office suite for management and other staff including but not limited to Office applications (Word, Excel, Power Point, OneNote, Publisher, Access) on up to 5 PCs/Macs, 5 tablets, and 5 Mobile devices per user. Office on the Web and Mobile. Email and calendar (Outlook, Exchange); Collaboration tool for meetings; Device and App Management; Social and Intranet for internal communications; File and content (5TB per user); Work Management; Identity and Access Management; Advanced Threat Protection; Information Protection; Security Management; Compliance Management for assess compliance risks, govern and protect sensitive data, and respond to regulatory requirements. |
| 27 | One time implementation, and configuration in end user devices - office applications and software including Exchange, AD, and Domain controller as desired. With comprehensive end point protection including Advanced Threat Protection, Anti-Virus, Spam protection etc., |
| 28 | Servers and Other licenses for AD |
| 29 | Corporate mail system along with domain controllers (AD) for mass communication to consumers. |
| 30 | Part (B.3) IT Service Management for supporting (Incident Mgmt., Change Mgmt., Release Mgmt., Problem Mgmt. etc) |
| 31 | Annual subscription for concurrent Enterprise Users |
| 32 | Annual subscription for Business Users |
| 33 | IT Asset ctrl. (5000 nos) and Asset life cycle mgmt., (1000 nos) - asset auto exploration and CMDB |
| 34 | One time implementation of IT Service Management tool |
| 35 | Part (C) IT System Supply and Implementation Services for Security Services |
| 36 | Network Management Solution (NMS/EMS) |
| 37 | CASB (Cloud Security Access Broker), CWPP (Cloud Workload Protection Platform), CSPM (Cloud Security Posture Management), Cloud Data security and Cloud Data Security, Cloud security Compliance. |
| 38 | Security Operations Centre as a managed service for IT & OT (in collaboration with other SOC partners for AMI/ADMS/SCADA/GIS) |
| 39 | Establish cyber security compliance with guidelines from CEA, MERC, CERT-In, MoP, Nodal / Central Agencies etc. for both IT and OT |
| 40 | Vulnerability Assessment and Penetration Testing (VAPT) - twice in a year for 5 Years |
| 41 | Acquisition of ISO 27001 and ISO 27019 requirement for IT & OT. |
| 42 | Part (D) Cloud DC and DRC Center |
| 43 | Cloud Service Provider (CSP) cost during implementation phase |
| 44 | Part (E) Complete Setup of world class customer call centre along with all desired solutions |
| 45 | Automatic Call Distributor |
| 46 | Router (with HA)for routing the calls to call centre and PRI lines |
| 47 | Customer Call Centre Seating with workstations including UPS |
| 48 | Call Recording Software |
| 49 | Customer Relation Management Software |
| 50 | Computer Telephony Integration Software |
| 51 | Interactive Voice Response Software |
| 52 | Softphone Software |
| 53 | Headsets (with Noise cancellation) |
| 54 | Toll-free number (one time) |
| 55 | Network LaserJet (B/W) Printers |
| 56 | Hardware Server for Application and Database |
| 57 | Local Area Network (LAN) connectivity |
| 58 | LAN Switches (HA) Level -II |
| 59 | Router for MPLS/ VPN Network |
| 60 | UPS & Battery System (2/5 kVA UPS) |
| 61 | IDF/MDF Floor Mount Racks |
| 62 | (CCC) Additional Items/Material if any |
| 63 | IVR (Intelligent Voice Recognition) |
| 64 | 7 No PRI Lines with MuX – With Minimum 30 Channels. |
| 65 | Call Center office provisioning along with air conditioning |
| 66 | Cabins for leadership team |
| 67 | Conference room |
| 68 | Part (F) IT System Supply and Implementation Services for Other Website enhancements or integration or convergence |
| 69 | Domain Creation and Registration for the contract/agreement period |
| 70 | Design, development, implementation of unified consumer portal powered by comprehensive consumer analytics, chatbot with mobile adoptabilityAlso need to include features of existing websites,o Consumer Grievance Redressal Forum [CGRF]. www.cgrfbest.org.ino Bidding software. quotation.bestundertaking.como The Material Testing & Standards department of Electric Supply branch. www.bestmts.ino Theft Reporting Software which manages the user to report theft of electricity online anonymously. www.dsm.bestundertaking.com, etc. |
| 71 | Design, development, implementation of unified employee portal powered by comprehensive consumer analytics, chatbot with mobile adoptabilityAlso need to include features of existing websites,o CASH DEPARTMENT (Bidding Software) INVESTMENT SECTION. http://bankquote.bestundertaking.com/admin |
| 72 | Part (G)IT System Audit |
| 73 | IT System - OEM Audit Cost |
| 74 | Part (H) Training Cost |
| 75 | IT System - Training & Change management |
| 76 | Part (I) Manpower Cost Estimate |
| 77 | Project Manager |
| 78 | ERP Module – Functional Leads (Total 8 - Resources one for each Module) |
| 79 | Distribution Sector Specialist |
| 80 | Change Management Expert |
| 81 | ICT Infrastructure Lead |
| 82 | Cloud services expert |
| 83 | Lead Programmer |
| 84 | System/Database Administrator |
| 85 | Enterprise Architect/ Integration Expert |
| 86 | Solution Tester |
| 87 | Security Expert |
| 88 | Mobile Application Expert |
| 89 | Data Digitization Lead |
| 90 | Bid Management Expert |
| 91 | Facilities Management and Help Desk Coordinator |
| 92 | IT Support Staff |
| 93 | Part (J) IT System - Annual Technical Support (ATS) Cost for BESTFor IT Application System (After Successful Go-Live of IT System) |
| 94 | IT System - Annual Technical Support 1st Year |
| 95 | IT System - Annual Technical Support 2nd Year |
| 96 | IT System - Annual Technical Support 3rd Year |
| 97 | IT System - Annual Technical Support 4th Year |
| 98 | IT System - Annual Technical Support 5th Year |
| 99 | Part (K) Cloud Service Provider (CSP) Cost (For 5 Years) (After Successful Go-Live of IT System) |
| 100 | Cloud Service Provider (CSP) Services 1st Year |
| 101 | Cloud Service Provider (CSP) Services 2nd Year |
| 102 | Cloud Service Provider (CSP) Services 3rd Year |
| 103 | Cloud Service Provider (CSP) Services 4th Year |
| 104 | Cloud Service Provider (CSP) Services 5th Year |
| 105 | Part (M) Facility Management Services Cost (For 5 Years) (Including Hardware AMC after expiry of warranty period) (After Successful Go-Live of IT System) |
| 106 | Facility Management Service 1st Year |
| 107 | Facility Management Service 2nd Year |
| 108 | Facility Management Service 3rd Year |
| 109 | Facility Management Service 4th Year |
| 110 | Facility Management Service 5th Year |
