Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – 20240059 Saas Delivery Of A Contact Centre And Staff Planning System
Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – 20240059 Saas Delivery Of A Contact Centre And Staff Planning System
It Services: Consulting, Software Development, Internet And Support – 20240059 Saas Delivery Of A Contact Centre And Staff Planning System. The Contracting Authority Needs A System With Functionality That Is Necessary For: - Execution Of Contact Centre Core Tasks, First And Foremost Handling Of External Enquiries Via Specified Channels As Well As Associated Traffic Management - Staff Planning, Including Duty Planning And Follow-Up, I.A. For Contact Centre Acitivities A Service Contract Shall Be Entered Into, Which Shall Include I.A. Delivery Of Such A System As Saas. The Expression Saas Shall Be Understood As Software Functionality That Is Delivered As A Service. The Contract Shall Also Include Various Other Regulated, Associated Services.
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