Call Center - Provision Of Telephone Service Of Clients Of The Electronic Tax Administration Electronic Fee Carture System. 2.1 The Subject Of The Contract Is The Provision Of Services By The Contractor To The Employer Covering The Following Tasks: 2.1.1 Task 1 (Basic Order)-Consisting In Providing The Telephone Service Of The Customers Customer In The Employers System, On Business Days Between 6:00 And 24:00 And On Saturdays And Public Holidays Between 8:00 And 8:00 Am. The Scope Of The Basic Order Is Determined By The Proposed Provisions Of The Contract (Hereinafter Referred To As Ppu) And In Particular Point 3 Of Annex 1 To Ppu - A Description Of The Subject Of The Contract (Hereinafter Referred To As Opz). 2.1.2 Tasks 2-7 (Option Law): 2.1.2.1 Task 2 (Option Law) - Consisting In Providing The Telephone Service Of The Customer Customer In The Employers System, On Business Days Between 22:00 And 6:00 And On Saturdays And Public Holidays Between 18:00 - 8:00, 2.1.2.2 Task 3 (Right) Working Between 6:00 And-22: 00 And On Saturdays And Public Holidays Between 8:00 And 18:00, 2.1.2.3 Task 4 (Option Law)-Consisting In Supporting The Live Chat Services In The Employers System On Working Days Between 22:00-6:00 And On Saturdays And Public Holidays Between 18:00 And 8:00; 2.1.2.4 Task 5 (Option Law) - Consisting In Servicing The Video Chat Services In The Employers System, On Business Days Between 6:00 And-22:00 And On Saturdays And Public Holidays Between 8:00 And 18:00, 2.1.2.5 Task 6 (Option Law) - Consisting In The Service Of The Video Chat System In The Ordering System At 22:00 - 6:00 And In Working Days At 22:00 And Saturdays And Public Holidays From 18:00-8:00; 2.1.2.6 Task 7 (Option Law) - Consisting In Providing Support For Clients In Using The Eavization Service, I.E. Providing Telephone Service In The Employers System In The Extended Scope Of General Knowledge And The Principles Of Eavization Operation Within The Meaning Of Opz, Around All Days Of The Year, The Exact Scope Of The Order Can Be Processed By The Contractor Under The Right Of The Options, The Options Specify Ppu And Opz.
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