The Objective Of This Tender Is The Hiring Of A Video Service To Serve The Users (Natural And/Or Legal) Or Potential Users Or Users Of The Benefits, Instruments And Programs Of The National Training And Employment Service, Hereinafter Sence. The Requirement Includes The Hiring Of Software, Its Implementation, Maintenance, Support And Automated Attention, Through An Interactive System That Allows Users To Connect With The Care Personnel In A Virtual Conversation Through Real Time Transmission Of Video, Sound And Text Through The Internet. Attention Must Be Executed Under Supervision, In Accordance With Protocols And Service Standards Established By Sence. The Careful Video Software Used Must Be Configurable Or Customizable, So That, All The Necessary Tools Are Incorporated To Carry Out A Connection Between The Care Personnel And The Users Efficiently And Safely. Among The Characteristics That Must Have The Following Are: • Users Must Be Able To Connect From Any Digital Device And Existing Web Browser With Windows, Macos, Ios Or Android Operating Systems, Which Have Camera (Tablets, Smartphone, Desktop, Laptop) And With Massive Web Browser Such As Chrome, Mozilla Firefox, Edge And Safari. • Adaptable Video Or Responsive Video, • Have Access To Interactive Chat, • Exchange Of Files Online, • Automated Call Distribution, • Real Time Monitoring, • Audio And Video Recordings, • Generation Of Reports And Statistics, • Storage Of All Information About Queues, Among Others.
We takes all possible care for accurate & authentic tender information, however Users are requested to refer Original source of Tender Notice / Tender Document published by Tender Issuing Agency before taking any call regarding this tender.
