Call Center-Call Center Services For Termination Processing Outbound. With Over 4.6 Million Insured Persons, Aok Bayern - The Health Insurance Fund Is The Largest Statutory Health Insurance In Bavaria And The Third Largest In Germany. Aok Bayern Positions Itself With The Values Of Health, Closeness And Simplicity As Well As Individual Added Value On The Market And Is Primarily In Competition With The Gkv Competitors. The Aok Bayern Offer Their Insured Service And Attractive Products. As A Competent Health Partner, We Take Care Of Your Concerns Individually And Solution -Oriented. We Increase The Satisfaction Of Our Insured. Aok Bayern Wants To Keep Members To Stay Strong. If The Aok Insured Persons Are Intended To Change, A Contact With The Termination That Is Permitted Under Competition Law Takes Place. The Aim Of The Aok Bayern Is To Avoid The Change Of Current Customers Through Advice As Part Of The Termination Processing To Individual Services And Innovative Products In The Health Market And Thereby Secure The Insured Inventory. In Order To Achieve A High Level Of Exploitation Of The Potential, Continuous Monitoring Of The Procedure In Relation To Customer Needs And Market Development Is Necessary. The Commissioned Service Is Therefore Characterized By A High Degree Of Flexibility And Transparency. On The Other Hand, The Client Attaches Importance To The Success -Oriented Orientation Of The Call Center. Accordingly, The Tender Contains Success -Dependent Factors To An Appropriate Extent. Call Center Performance For Termination Processing Outbound: The Termination Processing Of The Aok Bayern Basically Takes Place In The Directors On Site, By Qualified Termiger Specialists. The Termiger Specialists Usually Also Perform Sales Tasks As Part Of The New Customer Acquisition. In Order To Be Able To Use The Available Resources Efficiently As Part Of The New Customer Acquisition, Resources In Termination Processing Are To Be Relieved By A Call Center. Since The Discharge Of The Terminal Specialists Should Not Be At The Expense Of The Insured Inventory, The Quality Of The Outbound Telephony For Sales Processing Is Of Central Importance. The Quantitative Goal Of The Termination Processing Is 15 % Withdrawn Cancellations From The Overall Data Records Delivered. The Terminations Are Processed Exclusively By Telephone And Without Access To The Aok Bayern Crm Database. The Employees Of The Service Provider Must Independently Provide A Suitable Database In The Frontend For Operational Processing Of The Data Records Delivered. Data Records For Termiger Are Delivered That Have A Declaration Of Consent Law In The Contact Channel Telephone And A Currently Stored Landline Or Mobile Phone Number (Uwg-Compliant) And The Processing Criteria Of The Aok Bayern. The Contractor Must Be Able To Find Out For The Termination Processing
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