Request for Proposal For Acquisition, Implementation, Training And Maintenance Of A Customer Relationship Management Solution

Request for proposals for Acquisition, Implementation, Training and Maintenance of a Customer Relationship Management Solution for Rwanda Finance Ltd. Type: Open Competitive Bid Place of Assignment: Kigali, Rwanda Duration of Assignment: 12 months (Renewable) Deadline for Applications: 17 April 2025 Based on the scope of work, the CRM vendor will deliver the following to RFL: 1. Inception report and detailed work plan. 2. Comprehensive CRM system evaluation and selection report. 3. Customised CRM system configuration and alignment with RFL requirements (this may be the setup of off-the shelf functionality of the CRM system). 4. CRM licenses for 8 RFL staff members. 5. Seamless data migration and integration with existing systems. 6. Rigorous CRM system testing and quality assurance to ensure reliability and performance. 7. Successful CRM system deployment and onboarding post-implementation support. 8. Comprehensive user training program and ongoing utilisation support. 9. Technical support and if necessary, maintenance services. 10. Ongoing performance monitoring, analysis and reporting. 11. System adjustments and adding of additional functionality. 12. Best practices advisory with actionable recommendations and support to implement the recommendations. Qualifications and Experience of the CRM Vendor/Firm Proven track record in CRM system implementation, customization, and integration. Deep knowledge of various CRM platforms. Expertise in analysing business processes, identifying requirements, and designing/setting up CRM solutions to address specific needs. Expertise in data migration, system integrations through APIs, and other technical aspects of CRM implementation. Proficiency in relevant programming languages, databases, and web technologies. Experience working with organisations in a similar industry or sector. Familiarity with the Rwanda and regional business environment. Excellent knowledge and understanding of local and regional business environment. [Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.] Tender Link : http://www.lux-development.lu/en/tenders

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