Industry Specific Software Package-Implementation And Operation Of A Routing Platform For Kv Sis Bw Safeutungungs-Gmbh. On Behalf Of The Kvbw, The Kv Sis Bw Safeationsungungs-Gmbh Operates Its Appointment Service Point, Which Can Be Reached Around The Clock Under The Nationwide Telephone Number 116 117 And As A Service Point For Outpatient Care Callers With Acute Health Complaints Based On A Standardized, Medical Initial Assessment Procedure At The Right Time In The Correct Care Level (Doctors Office, Medical On -Call Service, Emergency Room Or Emergency Services). In Addition, Patients Receive Help In The Mediation Of Doctors And Psychotherapist Appointments And Information About Other Healthcare Services. The Operation Of The Appointment Service And The Efficient Processing Of The Inquiries From Patients Input Around The Clock Require A Digital Platform For Routing These Inquiries To The Right Contacts On The Various Communication Channels Telephony And Web Chat, Which Are Technically And From The Service Level At The Current Status. The Currently Existing Platform Reaches Its Limits Primarily With Regard To The Necessary Accessibility And The Management Of The Inquiries. This Leads To The Fact That The Incoming Inquiries Are Not Always Recorded And Processed As It Would Be Necessary For The Acquisition. In Order To Ensure The Necessary Accessibility And The Associated Service Levels, The Implementation Of A New Routing Software Is Hereby Advertised.
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