Tenders Are Invited For Supply Of Salesforce Licenses For The Open University Of Catalonia

Supply Of Salesforce Licenses For The Open University Of Catalonia.The Fundació Per A La Universitat Oberta De Catalunya (“Uoc”) Aims To Transform Care And Tutoring Services By Deploying A New Information System On The Salesforce Education Cloud Platform. Concretely, The Uoc Is Immersed In A Profound Digital Transformation Process. One Of The Same Strategic Lines Goes Through The Transformation Of The Student Experience. This Transformation Focuses In The First Instance On The Student Support Services, Which The University Aims To Bring Closer To The Expectations That This Group Has. In Order To Be Able To Do This And Apply The Desired Model, It Is Essential That All The Contact Agents With The Students Work On The Same Platform That Allows Them To Have A Comprehensive View Of All Interactions With The University, As Well As To Ensure That It Is Possible Pass The Testimony Between The Different Contact Agents In An Optimal And Transparent Way For The Student. Currently, Uoc Relies On Salesforce To Interact With Students In The First Stage Of Their Journey, Which Corresponds To Business Processes. Sales Teams Use Salesforce To Run Their Core Business. Instead, Once The Student Registers For The First Time, The Services That The University Makes Available To Accompany Him Are Produced On Different Platforms That Are Incompatible With Each Other. This Prevents Proper Coordination Between The Teams And That They Have The Necessary Information To Be Able To Have A Conversation With The Student That Allows A Comprehensive Understanding Of Their Case, Resulting In Growing Student Dissatisfaction. In Order To Be Able To Resolve This Set Of Obstacles, It Is Necessary For The Student Accompanying Agents To Work On The Same Platform On Which They Are Today In The First Stages Of Their Journey Until They Complete All The Stages.

1,23,75,990 - EUR

FileName	File Description
Global Tender Document	Tender Notice